Health Solutions Carrier Operations Analyst

🕒 4 days ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $45k - $67k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

👥 HR Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

📋 Description

• Own and manage a portfolio of carrier relationships as the primary operational contact • Lead and deliver mid-sized projects independently; support larger initiatives as needed • Handle escalations, analyze data, and drive resolution on complex issues • Partner with internal teams, carriers, and vendors to ensure seamless execution • Support both day-to-day operations and new implementations • Gather requirements, support UAT, and validate system updates and enhancements • Identify and drive process improvements that increase efficiency and reduce manual work • Ensure accuracy, performance, and SLA alignment across deliverables • Support onboarding, training, and ongoing development of team members • Provide guidance and support on escalated operational issues

🎯 Requirements

• 2+ years in an analyst or similar role • Experience managing mid-to-large scale projects • Advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook, Visio) • Experience working with CRM systems and data analysis/querying • Understanding of operational workflows and process dependencies • Experience collaborating with external partners or vendors • Medicare experience is a plus.

🏖️ Benefits

• competitive total rewards package • continuing education and training