Client Success Manager

Job not on LinkedIn

June 5

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

💵 $50k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Align Technology

WebsiteLinkedInAll Job Openings

Biotechnology • Healthcare Insurance • SaaS

Align Technology is a global medical device company that is changing lives through better smiles. The company reimagines and reinvents orthodontic and restorative treatment delivery for millions of people worldwide with its advanced technology solutions such as the Invisalign® System, the most advanced clear aligner system trusted by approximately 18. 9 million people globally. Align Technology also offers iTero™ intraoral scanners to enhance the dental practice experience by improving clinical precision and patient interaction. As a leading player in its industry, Align Technology is committed to international expansion and strategic growth while fostering a diverse and innovative work culture.

10,000+ employees

Founded 1997

🧬 Biotechnology

⚕️ Healthcare Insurance

☁️ SaaS

💰 $105M Series D on 2000-06

📋 Description

• The Client Success Manager manages, develops, and maintains client relationships to ensure client satisfaction and foster loyalty. • This role's focus areas are maximizing current product utilization, upselling into new products to drive growth, and ensuring strong customer retention by reducing churn, renewing customers, and driving net retention through customer satisfaction and health. • Promote the company’s BusyBusy product to the appropriate target market within the customer base that will address customers’ specific needs and problems. • Ensure optimal Salesforce data hygiene by consistently updating accounts and contacts, enabling accurate touchpoints and engagement frequency for sustained customer interactions. • Lead the renewal process for assigned accounts, guaranteeing seamless service continuity and high client satisfaction. • Conduct outbound and inbound client engagements to generate revenue growth through expansion sales, including calls, meetings, product demonstrations, and prospecting efforts. • Foster collaborative relationships with cross-functional teams to align strategies and deliver superior client care and support. • Collect and analyze customer engagement data to derive actionable insights, driving tailored customer experiences and strengthening brand loyalty. • Provide management with actionable feedback on success stories, challenges, and potential opportunities to drive business expansion. • Develop and nurture long-term client partnerships, positioning the company as a trusted advisor. • Understand and anticipate client goals, proactively recommending product improvements, services, and upgrades to meet evolving business needs. • Identify and capitalize on cross-sell and upsell opportunities to support revenue growth targets. • Track and report on client demand, usage trends, and key account metrics to inform strategic decision-making. • Other duties as assigned.

🎯 Requirements

• Demonstrated track record of consistently delivering positive results in dynamic, high-pressure environments. • Established expertise in sales, with strong account management capabilities that drive revenue growth and client satisfaction. • Exceptional communication skills, with the ability to navigate client interactions diplomatically and maintain a focus on achieving strategic objectives. • Proven analytical acumen with a results-driven approach to identifying opportunities and achieving goals. • Self-driven with a demonstrated ability to take initiative and meet targets independently. • Proficient in leveraging CRM systems and campaign management platforms to enhance client engagement and operational efficiency. • High emotional intelligence, with strong empathy and interpersonal skills that foster lasting client relationships. • Collaborative mindset with the ability to work seamlessly with internal teams and external stakeholders to achieve shared goals.

🏖️ Benefits

• health, dental, and vision coverage • disability • life insurance • PTO • 401(k) plan