IT Operations Manager

🕒 6 days ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Allata

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

B2B • Consulting • Technology

Allata is a global consulting firm that helps businesses achieve digital excellence by crafting unique customer experiences, identifying revenue-generating opportunities, and improving operational efficiencies. They offer a wide range of services including strategic services, technology and cloud solutions, data and insights, and artificial intelligence development. Allata's approach is experience-led, strategy-aligned, tech-enabled, and data-driven. They work across multiple industries such as automotive, financial services, health and life sciences, high tech, logistics and transportation, among others, to drive modernization, personalization, innovation, and efficiency. With a team of former IT leaders and consulting professionals, Allata guides clients through complex digital landscapes to deliver value-based outcomes and help organizations integrate digital strategies seamlessly into their overall business strategies.

📋 Description

• Lead Allata's Internal IT Operations function, owning day-to-day execution, service quality, governance, and operational priorities. • Manage, coach, and develop internal IT team members and support resources, setting clear priorities, expectations, and accountability while fostering a high-performing team culture. • Serve as both a manager and hands-on operator: Own IT infrastructure, actively troubleshoot, implement, and resolve technical issues, and also guide the team through effective delegation, support, and escalation management. • Own and optimize the Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft 365 Copilot. • Lead Identity & Access Management through Microsoft Entra ID, including joiner/mover/leaver processes, MFA, Conditional Access, SSO, and access governance. • Oversee endpoint and device management through Microsoft Intune, including Windows provisioning, compliance, patching, hardening, and lifecycle management. • Implement and operate security controls and governance aligned to NIST frameworks and related security standards, including NIST CSF, NIST 800-53, CIS Controls, or similar protocols. • Drive execution of security and compliance practices, including access reviews, least-privilege access, logging/monitoring, incident response support, vulnerability remediation coordination, and policy enforcement. • Partner with leadership and cross-functional teams to ensure internal IT scales effectively with business growth. • Establish and monitor operational KPIs, service metrics, and process health indicators to improve support outcomes and drive accountability. • Build and maintain telemetry, dashboards, and reporting to provide visibility into ticket trends, SLA performance, endpoint health, access patterns, compliance posture, and overall Internal IT operations. • Leverage Power BI and related tools to create actionable operational reporting for leadership and stakeholders. • Drive process optimization and continuous improvement across support operations, onboarding/offboarding, access management, device lifecycle workflows, and security administration processes. • Drive automation and efficiency improvements using PowerShell, Power Platform, and related tools to reduce manual work and improve service delivery. • Support the adoption, governance, and enablement of Copilot and similar AI-enabled workplace productivity tools.

🎯 Requirements

• 5+ years of experience in internal IT, systems administration, workplace technology, or IT operations. • Demonstrated experience managing people, leading a team, or overseeing support resources in an internal IT or systems environment. • Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive). • Strong hands-on experience with Microsoft Entra ID (MFA, Conditional Access, groups, SSO, access governance). • Strong hands-on experience with Microsoft Intune (Windows endpoint management, Autopilot, compliance profiles, patching, device lifecycle). • Strong hands-on experience with PowerShell for administration and automation. • Strong hands-on experience with Power BI (or similar reporting tools) for operational dashboards and service visibility. • Experience using service metrics, operational KPIs, dashboards, and telemetry to improve internal IT performance and support outcomes. • Demonstrated experience driving process improvement, operational efficiency, and service reliability within internal IT or support environments. • Practical experience implementing and executing security frameworks, controls, and protocols such as NIST CSF, NIST 800-53, CIS Controls, or related security standards. • Experience working in a distributed, global environment. • Strong communication and documentation skills. • A hands-on mindset with the ability to balance leadership, execution, and problem-solving.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development