Customer Service Representative

5 hours ago

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Allegion

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Security • Hardware • Enterprise

Allegion is a company specializing in security solutions, focusing on security around the door and adjacent areas. They produce a wide range of products from mechanical locks to advanced biometric scanning devices, providing integrated and simple security solutions. Allegion aims to redefine security through innovative technology, ensuring safety wherever customers may be.

10,000+ employees

Founded 2013

🔐 Security

🔧 Hardware

🏢 Enterprise

💰 Post-IPO Debt on 2022-06

📋 Description

• Review, edit, process, and verify the accuracy of service requests from customers utilizing various inbound systems such as Five9, Service Channel, FM Pilot, etc. • Initiate and follow up on required action in response to customer service change requests, by assisting in the maintaining accurate customer master data. • Communicate and work closely with appropriate departmental personnel. • Recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Call Center. • Provide back-up support to other group members in the performance of job duties as necessary. • Receive, evaluate, and answer customer inquiries of a general nature in a timely manner using available resources and training material that are provided. • Hold high standards of conduct with utmost professionalism and respect when engaging with external and internal customers. • As a representative of the Company, you are the face of the customer and candidate to consistently maintain positive, effective relationships with all customers. • Performs duties and responsibilities as described in the provided systems. • Perform other related duties in support of the team as assigned by management. • Work hand in hand with the branches to provide a seamless process for our customers.

🎯 Requirements

• High School Diploma or GED, Associates degree preferred with 1-3 years of experience or equivalent work experience • Proficient computer skills • Must have a flexible schedule and able to work the on-call shift as needed • Flexible, cooperative, and proactive • Able to work independently in a team-oriented environment • Ability to make decisions and troubleshoot • Execute tasks in a timely manner and in a remote setting • Detail-oriented • D365 knowledge a plus

🏖️ Benefits

• Health, dental and vision insurance coverage, helping you “be safe, be healthy” • Competitive Paid Time Off • A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period • Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses • Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses • Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury • Life Insurance – Term life coverage with the option to purchase supplemental coverage • Tuition Reimbursement • Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards • Employee Discounts through Perks at Work • Community involvement and opportunities to give back so you can “serve others, not yourself” • Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching