Technical Customer Care, Dutch/Flemish

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August 28

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Recruit4 Work SL

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Recruitment • HR Tech • B2B

Recruit4 Work SL is a trusted recruitment agency specializing in connecting top talent with leading organizations across various sectors. They offer tailored recruitment solutions to align the right candidates with their clients' unique needs. Recruit4 Work is known for sourcing skilled professionals for temporary, permanent, and specialized roles, and provides personalized career guidance to candidates. Their consultative and professional approach positions them as a reliable partner in recruitment success, delivering quality over quantity with a vast network of candidates. Founded in 2016, Recruit4 Work is committed to transparency, professionalism, and timely delivery, making them a preferred choice in the recruitment industry.

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Join us as an customer care advisor! Elevate your career with dynamic client interactions and impactful solutions. • We usually respond within 2 hours • Greece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen, we can offer you a job in an ambitious and flexible company in which you are able to help customers with their questions. • As a Front Office Technical Agent, you play a crucial role in a prominent international telecommunications company. Your responsibilities include delivering internet, telephony, and data services. • Serve as the primary point of contact in the Front Office Technical (FOT) department for customers facing technical issues. • Handle customer inquiries related to fixed and mobile networks, broadband, carrier coverage, television, etc. • Primarily engage with customers through calls and occasionally through chat, with no email communication involved. • Advise and assist customers on various technical issues, such as login difficulties, GPS signal problems, WIFI/TV connection issues, malfunctioning remote control devices, and more. • Utilize tools, including Dare, to efficiently and promptly find solutions for customer problems, aiming for a "First Time Right" resolution. • Use the expert system to support fixed processes in solving customer issues. • If the problem persists after all steps are checked, schedule an appointment for on-site intervention. • Transfer requests to the second line agent when they exceed the technical competencies of the Front Office Technical Agent. • Identify and leverage sales opportunities during technical customer care conversations, promoting the adoption of new products or services when appropriate.

🎯 Requirements

• Dutch or Flemish (C2) • English (B2) • Strong communication skills (oral and written) • Sales/Commercial or Customer care experience (ideally in BPO sector but not required) • Interest in the the telecom sector is an asset but no technical background required • Maintain a friendly and helpful phone manner to prioritize customer satisfaction (CSAT). • Balance technical knowledge to align with CRM system directives. • Communicate effectively with structured articulation, active listening, and summarization. • Demonstrate flexibility in working evenings and weekends. • Adaptability to absorb and apply extensive information, with comprehensive on-the-job training provided for motivated candidates.

🏖️ Benefits

• Paid training • Fun, people-oriented call centre • Market-based basic salary • Growth opportunities • Private health insurance • Relocation Package