Director, Clinical Operations

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October 3

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Alma

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At Alma, we’re making it easier for consumers to access high-quality, affordable mental health care by supporting providers in building thriving private practices. We believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Our consumer experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. We’ve raised $90.5M from incredible investors like Insight Partners, Tusk, Primary, Optum Ventures, and First Round and were named one of Fast Company’s Most Innovative Companies in Health in 2020.

51 - 200 employees

📋 Description

• Lead the design and execution of internal auditing systems that support continuous improvement in operational quality and compliance. • Develop and track operational compliance KPIs, using data to drive strategy and operational enhancements. • Ensure operational frameworks align with federal and state regulations, industry best practices, and Alma’s standards. • Monitor audits, risk protocols, and compliance efforts to proactively identify risks and uphold the highest operational standards. • Serve as the operational lead for Alma’s documentation review program, translating strategic vision into phased, actionable workflows. • Develop and optimize scalable processes that ensure compliant operational workflows and documentation standards. • Collaborate with the COO to integrate operational quality efforts into company-wide operational systems and performance metrics. • Partner with cross-functional leaders to align operational strategy with product, technology, and operations initiatives. • Use performance data and audit trends to inform quality initiatives and provide strategic updates to executive stakeholders. • Direct the Integrity Standards team in monitoring provider adherence to administrative and membership standards, including conduct and fraud monitoring. • Guide the development and execution of protocols to detect and address deviations from Alma’s operational expectations. • Review findings and recommendations from the team and ensure appropriate follow-up actions are taken. • Work cross-functionally to implement corrective actions and long-term improvements. • Provide coaching and professional development for team leaders, ensuring high team performance and engagement. • Oversee resource planning and ensure effective internal and cross-functional communication. • Collaborate with senior leadership to ensure operational initiatives support broader strategic priorities, including growth, technology adoption, and provider engagement. • Partner with Product and Marketing teams to align rollout milestones with provider experience and operational capacity. • Provide operational expertise to initiatives focused on workflow innovation, efficiency, and request fulfillment (e.g., medical record requests).

🎯 Requirements

• 10+ years of progressive experience in operations management and leadership in a tech-forward environment, with significant operational and quality improvement responsibilities. • Demonstrated success in leading data-driven operational quality and compliance programs at scale. • Strong track record of integrating technology into operational workflows and documentation practices. • Knowledge of healthcare regulations, compliance standards, and risk mitigation strategies. • Exceptional leadership, communication, and change management skills. • Ability to use operational metrics to inform strategy and drive accountability across multidisciplinary teams.

🏖️ Benefits

• We’re a remote-first company • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans • 401K plan (ADP) • Monthly therapy and wellness stipends • Monthly co-working space membership stipend • Monthly work-from-home stipend • Financial wellness benefits through Northstar • Pet discount program through United Pet Care • Financial perks and rewards through BenefitHub • EAP access through Aetna • One-time home office stipend to set up your home office • Comprehensive parental leave plans • 12 paid holidays and 1 Alma Give Back Day • Flexible PTO