Customer Success Manager

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October 27

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Almedia

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Advertising • Gaming • Marketing

Almedia is a next-generation gamified promotion platform that aims to deliver maximum value to both advertisers and consumers. By leveraging a highly improved system, Almedia boosts user acquisition, revenue, and branding through innovative, data-driven advertising solutions. The company's platform, Freecash. com, helps leading brands acquire new customers and gain accurate insights using a sophisticated reward system. This system supports multi-tier rewards and features game quests that enhance gaming campaigns by providing quests of increasing difficulty and rewards. Almedia's goal is to attract and motivate high-quality users to engage with digital offers, surveys, or ads, making it a powerful tool for marketers looking to connect with a highly engaged audience.

11 - 50 employees

Founded 2020

🎮 Gaming

📋 Description

• Strategic Client Consultation & Relationship Management: Serve as a strategic advisor for clients, guiding them through Almedia’s rewarded ecosystem and sharing insights to optimize their campaigns. • Data-Driven Campaign Optimization: Lead campaign setups, tracking, and continuous performance analysis to meet key KPIs and ensure sustained client success. • Competitive Analysis & Industry Insights: Keep clients ahead with insights into the latest industry trends, providing competitive analysis to inform client strategies and elevate campaign impact. • Problem Solving & Risk Mitigation: Use data to proactively identify risks and opportunities, collaborating with internal teams (BI, Fraud, User Acquisition) to solve complex issues swiftly. • Growth & Upselling: Recognize opportunities for increased ad spend and assist in expanding clients’ portfolios, helping to drive revenue growth for both the client and Almedia. • Team Growth Contribution: Participate actively in shaping the future of Almedia’s Customer Success team, contributing ideas and insights as the team grows and scales.

🎯 Requirements

• Experience in client success, account management, or business development within digital advertising, gaming, or app industries. • Strong negotiation skills and the ability to make data-informed decisions. • Analytical Thinking: You thrive on data and are detail-oriented, using insights to drive decisions. • Problem-Solving: You’re proactive, always seeking creative solutions for both clients and the company. • Strong Communication: You build relationships easily and convey complex ideas clearly. • Team Player: You value collaboration and respect different perspectives. • Adaptable & Growth-Oriented: You thrive in fast-paced environments and are excited to learn and grow. • Client-Focused Passion: You’re committed to delivering high-quality service and driving client success.

🏖️ Benefits

• Scale With Almedia: Have a real impact and grow alongside a startup that has been profitable from day one. • High-Growth Environment: We encourage all staff to take ownership of projects and consistently raise the bar. • Do More, Get More: Generous bonus scheme to ensure great, proactive work is valued.