Customer Success Manager – AI Enterprise

🕒 September 24

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 19%

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Almetra

WebsiteLinkedInAll Job Openings

- employees

🏭 Manufacturing

🤖 Artificial Intelligence

🤝 B2B

Manufacturing • Artificial Intelligence • B2B

Almetra is a factory intelligence company (formerly Deltia) that uses privacy-preserving video analytics and AI to continuously capture what happens on production lines, detect root causes of performance losses, and guide manufacturing teams through prioritized improvements. Its platform integrates optical “live sensor” video with existing factory data (MES, PLC, ERP), builds a real-time factory data model, and applies agentic AI to surface actionable insights and operational apps for shop-floor teams. Almetra emphasizes data privacy and security (raw video deleted immediately, GDPR-compliant, no individual performance tracking) and positions its solution as a B2B offering that drives measurable productivity gains for manufacturers.

📋 Description

• Own NRR, gross retention, and customer health across an account portfolio • Lead onboarding, ongoing engagement, and executive business reviews for complex manufacturing enterprises • Facilitate cross-functional alignment between customer technical and operations teams and internal stakeholders • Monitor solution performance proactively • Identify expansion opportunities and advise on best practices • Manage escalations end-to-end while maintaining high customer satisfaction • Build and enrich customer success infrastructure, including playbooks, health scoring, processes, and tooling • Represent the customer perspective in internal product and strategy discussions • Build the early Customer Success function and own accounts across the full customer lifecycle

🎯 Requirements

• 3+ years in a customer-facing role • Ideally experience with enterprise clients in manufacturing or industrial environments • Proven ability to navigate large, matrixed organizations • Track record of retaining and expanding accounts commercially • Strong communication and stakeholder management skills across technical and executive audiences • Comfortable building processes where little exists • Fluent in English • Willingness to travel as needed

🏖️ Benefits

• Employee Share Options Program for all permanent employees • Urban Sports club • Quarterly team retreats • Hands-on experience working in an AI-first software company • Supportive and inclusive culture valuing diversity and advancement of underrepresented groups • Collaboration with a diverse and talented team on cutting-edge projects with real-world impact • Networking with professionals and leaders in the field • Flat hierarchy • Open 360° feedback • Flexible working hours • Ethical AI development • Accessibility accommodations during the application process or while working • Stock options eligibility for full-time permanent roles

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