Site Reliability Engineer – SRE

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Alternative Payments

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Fintech • B2B • eCommerce

Alternative Payments is a payment processing platform specifically designed for service-based businesses. It streamlines customer payment processing, enhances collections, and offers financing options, enabling businesses to unify their invoicing and payment solutions seamlessly. The platform includes security features to safeguard transactions and provides automation tools to reduce administrative efforts. With Alternative Payments, businesses can improve revenue flow and enhance the customer payment experience, ensuring that payments are completed quickly and efficiently.

11 - 50 employees

Founded 2021

💳 Fintech

🤝 B2B

🛍️ eCommerce

📋 Description

• Lead and execute on complex technical troubleshooting and incident resolution from investigation to delivery of permanent solutions. • Design and implement comprehensive monitoring processes, including creating detailed playbooks and runbooks for common scenarios, as well as detailed documentation including post-incident reviews and knowledge base articles. • Leverage AI-powered tools and workflows to automate issue detection, diagnosis, and resolution processes. • Collaborate with cross-functional teams to deliver solutions, optimize support processes, and implement scalable monitoring systems. • Take ownership of complex production issues and provide technical expertise across distributed systems, infrastructure, and application layers. • Develop and maintain automation scripts and tools to reduce manual intervention and improve system reliability. • Propose improvements and help establish best practices for incident response, monitoring, log management, and proactive issue prevention. • Bridge communication between engineering teams, customer experience, and clients during critical incidents and implementation challenges. • Analyze recurring problems and develop strategic solutions to prevent future occurrences.

🎯 Requirements

• 3-5 years of experience in technical support, SRE, Forward Deployed Engineer, or full-stack engineering. • Strong expertise with observability and monitoring tools such as DataDog, ELK Stack (Elasticsearch, Logstash, Kibana), Prometheus, Grafana or similar platforms. • Solid infrastructure and DevOps knowledge including infrastructure as a code (IaC), containerization (Docker/Kubernetes) and cloud-native architecture. • Strong skills in AWS infrastructure, observability tools, database management, and CI/CD pipelines. • Solid experience in troubleshooting distributed systems and production environments. • Strong communication skills (especially in English), to collaborate effectively across engineering teams, customer success, and external clients. • A proactive mindset with the ability to solve complex technical problems, work with SLA/SLO, and drive automation initiatives. • Experience with incident management processes and high-intensity support environments.

🏖️ Benefits

• Competitive salary tailored to your experience, skills, and expertise. • Equity opportunities so you can share in our growth and success. • Unlimited PTO and flexibility when you need it the most. • Yearly learning & development stipend to help you grow and do your best work. • Claude Code for our engineering team.