Operations Technical Support Specialist – 4

🕒 June 6

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Altium Packaging

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🍽️ Food & Beverage

🏥 Healthcare

Manufacturing • Food & Beverage • Healthcare

Altium Packaging is a leading supplier of rigid plastic packaging solutions, primarily serving markets such as water, food, dairy, beverages, automotive, healthcare, and personal care. With a strong emphasis on sustainability, innovation, and customer-centric service, Altium operates across the U. S. and Canada, boasting a network of over 70 plants and 100 years of experience. The company provides specialized packaging for household and specialty chemicals and offers a wide array of products like bottles, caps, and labels that meet diverse consumer and industrial needs. Altium Packaging takes pride in its ability to offer custom solutions that help elevate brands and protect the environment.

📋 Description

• Serve as a first responder for critical operational events, including: • Deploy to any U.S. or Canada plant on a moment’s notice to assess conditions, stabilize operations, and execute immediate corrective action. • Act as on-site technical leader during escalation events, partnering directly with Plant Managers, Operations Leaders, and Maintenance Leaders. • Lead structured root cause analysis and ensure corrective actions are implemented, verified, and sustained. • Provide hands-on technical leadership across maintenance and production systems, including: • Troubleshoot complex mechanical, hydraulic, pneumatic, electrical, and controls-related issues directly on the plant floor. • Support execution—not just design—of corrective actions alongside plant teams. • Build sustainable technical capability across operators and maintenance technicians, with a specific focus on: • Deliver hands-on, floor-based training (1:1 or small group) across maintenance and production. • Identify recurring issues and systemic gaps impacting safety, quality, cost, or delivery. • Reinforce strict adherence to safety standards, PPE, and environmental regulations during all intervention and recovery activities. • Document root causes, corrective actions, and lessons learned from each deployment.

🎯 Requirements

• 6–10 years’ experience in a high-output plastics manufacturing environment • 5–10 years of hands-on experience in maintenance and/or production technical roles • Demonstrated expertise in troubleshooting blow molding systems and downstream bottle processing equipment • Proven ability to lead under pressure during unplanned operational events • Strong decision-making skills with the ability to assess incomplete information in fast-moving environments • Willingness and capability to be hands-on on the plant floor • Ability to lift up to 50 lbs. and work in manufacturing environments • Bachelor’s degree or equivalent experience (preferred) • Experience leading multi-site or organizational level technical initiatives (preferred) • Budget and cost-management exposure (preferred) • Experience leading cross-functional operations and maintenance teams (preferred) • Strong communication skills with the ability to influence without authority (preferred)

🏖️ Benefits

• medical, dental and vision plans • company holidays and vacation days • tuition reimbursement • learning and training opportunities • bonus potential • 401(k) plan with company contributions • rewards and recognition programs • opportunities to make a difference in the community