Servicenow Practice Lead

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February 25

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Altumind Tech

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Enterprise • B2B • Artificial Intelligence

Altumind Tech is a digital transformation and IT consulting firm that helps enterprises design, implement, and manage enterprise applications and cloud solutions. The company specializes in Salesforce, Oracle, ServiceNow, SAP, intelligent automation (RPA/UiPath), AWS cloud transformation, data and analytics (Snowflake), enterprise performance management (EPM), application development, AI & machine learning, and managed services—delivering solutions for finance, accounting, sales & marketing, and IT compliance. Altumind focuses on rapid, scalable deployments and data-driven modernization for large B2B customers.

51 - 200 employees

🏢 Enterprise

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Lead the ServiceNow practice, including strategy, planning, and execution. • Identify and pursue new business opportunities, develop proposals, and present to clients. • Provide technical leadership and expertise on ServiceNow implementations, including ITSM, ITOM, and Customer Service Management. • Manage a team of ServiceNow consultants, including recruitment, training, and performance management. • Build and maintain strong relationships with clients, ensure client satisfaction, and identify new business opportunities. • Develop and maintain ServiceNow solutions, including custom applications, workflows, and integrations. • Develop and maintain methodologies and standards for ServiceNow implementations. • Develop and maintain knowledge management systems, including documentation, training, and best practices.

🎯 Requirements

• 8+ years of experience in ServiceNow implementations, including ITSM, ITOM, and Customer Service Management. • Strong technical background in ServiceNow, including scripting, workflow, and integration. • Experience with ServiceNow modules, including Incident, Problem, Change, and Configuration Management. • Strong leadership and management skills, including experience with team management and client management. • Excellent communication and presentation skills. • Ability to travel up to 50%.

🏖️ Benefits

• Competitive salary and benefits package • Opportunity to work with a talented team of professionals • Professional development and growth opportunities • Flexible working hours and remote work options • Access to the latest technologies and tools