Senior Customer Success Manager

Job not on LinkedIn

November 26

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🗻 New Hampshire – Remote

Although this job is listed in New Hampshire, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Amadeus

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SaaS • B2B • Artificial Intelligence

Amadeus is a global travel technology company that provides cloud-based software and IT solutions to the travel and tourism industry. It offers SaaS platforms and products for airlines, airports, border authorities, travel sellers, corporate travel and hospitality providers, plus payments and travel intelligence services, powering reservations, passenger services, operations, and analytics. Amadeus emphasizes enterprise-grade integrations, partnerships (including cloud and AI collaborations), and scalability to connect the travel ecosystem.

10,000+ employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Serve as the primary point-of-contact for customers • Work with clients to understand needs/objectives, develop strategies and execute against projects and campaigns • Increase sales and secure renewals by demonstrating the value of Amadeus solutions • Ensure customers gain full benefit of Amadeus products purchased and identify additional opportunities • Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers • Oversee the development of creating value-driven material to share during client calls

🎯 Requirements

• Bachelor’s degree in a related business field required or equivalent work experience • 5-8+ years’ of combination hospitality Customer Success, hotel revenue management / eCommerce / marketing / sales or providing services and solutions to hotels via a SaaS company • Proficient knowledge and understanding of Amadeus products and hotel industry required • Proficiency with MS PowerPoint, Word, Excel, and Outlook is required • Knowledge of Salesforce.com preferred • Excellent analytical, problems solving and troubleshooting skills • Strong overall business and people skills, including planning, presentation skills, sales skills and business acumen • Proficient communication skills; effectively interface with all levels and departments

🏖️ Benefits

• Competitive remuneration • Individual and company annual bonus • Vacation and holiday paid time off • Health insurances • Professional development opportunities