Client Success Manager

🕒 March 3

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Amazing Business Results

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

💼 Consulting

☁️ SaaS

🏢 Enterprise

Consulting • SaaS • Enterprise

Amazing Business Results is a consulting firm specializing in architecting solutions using Zoho technologies. The company provides comprehensive services including Zoho training, consultancy, and development, focused on enhancing sales automation for businesses. Based in Brechin, Ontario, Canada, Amazing Business Results aims to help organizations optimize their workflows and improve overall efficiency through tailored Zoho implementations.

📋 Description

• Serve as the primary point of contact for assigned client accounts • Build strong, trusted relationships with client stakeholders and decision-makers • Conduct regular meetings to review project progress, gather feedback, and identify new opportunities • Ensure clients receive proactive communication, updates, and support throughout the project lifecycle • Manage client expectations and maintain high levels of satisfaction • Lead discovery sessions to understand client business processes, operational challenges, and system requirements • Translate business needs into clear, structured requirements and technical specifications • Collaborate with clients to design scalable solutions using Zoho applications and integrations • Provide recommendations on process optimization, automation, and system architecture • Document workflows, system architecture, and proposed solutions • Monitor project scope, timelines, milestones, and deliverables • Ensure development work aligns with both technical standards and client business goals • Coordinate testing, feedback cycles, and final deployment • Advise clients on best practices across the Zoho ecosystem • Create clear documentation including business requirements documents, solution architecture outlines, and workflow diagrams • Assist with training sessions, user onboarding, and change management

🎯 Requirements

• Minimum 5 years of experience in one or more of the following areas: Account management, Business analysis, Technical consulting, SaaS solution delivery • Strong client-facing experience with the ability to confidently lead meetings and workshops • Ability to understand and map business processes to technology solutions • Experience coordinating work between clients and development teams • Excellent written and verbal communication skills • Strong organizational, planning, and project management abilities • Ability to translate complex technical concepts into clear business language • Experience working with CRM systems or SaaS platforms • Experience working with the Zoho ecosystem (CRM, Zoho One, Creator, Desk, Books, etc.) is preferred • Zoho certifications such as: Zoho CRM Certified, Zoho Creator Certified, Zoho One Certified Consultant • Experience with: Workflow automation, Blueprints and process mapping, Custom functions and API integrations • Background in solution architecture or systems consulting • Experience working in Agile or iterative project delivery environments

🏖️ Benefits

• Opportunity to work with the most reviewed Zoho Premium Partner globally • Fully remote work environment with flexible collaboration • A highly experienced team of Zoho consultants and developers • Opportunities for Zoho certifications, specialization, and career growth • Exposure to high-impact projects across multiple industries • A culture focused on innovation, learning, and client success