Customer Service Representative

🔥 14 hours ago

🌐 Poland, United Kingdom – Remote

🇵🇱 Poland – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

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Amcor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded Amcor

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Amcor is a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home and personal-care, and other products. With operations in approximately 40 countries and employing around 41,000 people, Amcor generates annual sales of about US$13. 6 billion. The company is committed to sustainability, focusing on a circular economy and producing innovative, recycle-ready packaging solutions. Amcor collaborates with partners like Berry and Power Roll to expand its capabilities and innovative portfolio in consumer and healthcare packaging solutions, as well as exploring solar photovoltaic applications.

📋 Description

• Manage end-to-end order management from order placement through delivery using CRM and ERP systems • Monitor customer requirements throughout the order fulfilment process • Advise customers and Sales of significant delays and help provide alternatives • Prepare for and lead yearly, bi-yearly, or quarterly performance reviews with customers and neighbouring functions • Manage customer requests and share customer information and forecasts with neighbouring functions • Proactively manage customer finished goods levels and aged inventory • Acknowledge and record customer complaints and ensure prompt feedback • Initiate returns of goods where applicable • Coordinate and monitor rush shipments through delivery • Initiate credit and debit note requests with Finance • Support disputed invoice processes with Finance and credit collection • Build and maintain customer knowledge, including service level agreements and contracts • Improve customer relations through prompt, efficient service and problem resolution • Identify better ways of working to improve customer service • Maintain OHSE and hygiene standards in accordance with Amcor requirements and local legislation • Perform other duties as assigned

🎯 Requirements

• Experience in a similar position, preferably in a packaging or manufacturing environment • Experience of SAP and Salesforce.com preferred • Strong Excel skills appreciated • Fluent in English • Knowledge of any other European language would be an asset • Customer-focused mindset • Results-oriented approach • Excellent interpersonal and communication skills • Ability to build collaborative relationships • Excellent time management and organisational skills • Ability to work as part of a multi-structure team • Self-motivated • Ability to work independently as part of a local and remote team • Ability to manage and communicate with stakeholders at different levels • Compliance with Amcor and local OHSE and hygiene standards and legislation

🏖️ Benefits

• Full-time employment • Remote work arrangement • Opportunities to work with a global packaging company • Continuous learning and application of new ways of working

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