Admissions Data & Performance Manager

November 20

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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American Addiction Centers

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Healthcare Insurance • Pharmaceuticals • Wellness

American Addiction Centers is the leading provider of addiction treatment services across the United States, specializing in evidence-based treatment for drug and alcohol addiction as well as mental and behavioral health issues. With a network of facilities, they offer personalized support and resources for recovery, making it easy for individuals to access the care they need. Committed to helping those struggling with addiction, American Addiction Centers also provides tools to verify insurance coverage and ensure accessible treatment options for patients.

1001 - 5000 employees

Founded 2012

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧘 Wellness

📋 Description

• Overseeing all admissions reporting • Identifying performance patterns • Supporting leadership with accurate forecasting, data governance, and operational readiness • Ensuring the team has accurate data for setting clear performance expectations • Optimizing all admissions dashboards (daily, weekly, monthly) • Tracking and analyzing KPIs including call volume, conversion rates, and abandonment • Providing clear, actionable reporting summaries • Identifying trends or anomalies and presenting findings to leadership • Supporting performance improvement initiatives with targeted analytical insights • Forecasting call volume and admission flow • Ensuring data accuracy and standardization within CRM and call tracking systems • Conducting periodic audits to assess process adherence • Assisting with training development and operational documentation

🎯 Requirements

• Bachelor’s Degree Preferred • 3-5 Years in call center operations, admissions, analytics or workforce management • Strong analytical background with experience in KPI reporting and performance insights • Proficiency with CRM systems, call tracking platforms, and reporting/BI tools • Advanced Excel/Google Sheets skills (Pivot Tables, Formulas, Data Modeling) • Effective communicator with experience presenting data to leadership • Experience supporting performance improvement or operational optimization • Preferred experience includes forecasting, workforce planning, standard operating procedure development, training support, or project management.

🏖️ Benefits

• company matching 401K • medical • dental • vision • life insurance