Customer Service Representative

🕒 July 27

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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AMERICAN SYSTEMS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

💼 Consulting

🏥 Healthcare

🎖️ Defense

Consulting • Healthcare • Defense

AMERICAN SYSTEMS is an employee-owned company that specializes in information technology, engineering, and analytical support. Focused on mission support, they provide services such as test and evaluation, training, and digital engineering. With a strong commitment to veteran outreach and a diverse workforce, AMERICAN SYSTEMS aims to empower its employees in their careers while serving a wide array of government contracts.

📋 Description

• Answer general questions from callers using available knowledge base, USPTO website, or other reference material • Assist with MyUSPTO account issues (including password resets) and other website systems related support calls • Mail applicable standard printed materials to callers or refer them to a local Patent & Trademark Resource Center (PTRC) for additional assistance • Answer incoming calls and retrieve voicemails, ensuring that calls are answered on the same day • Transfer customers to appropriate secondary call centers as needed • Respond to all incoming e-mails regarding patents, trademarks, publications, data quality, and products and services • Use knowledge base of pre-approved responses to answer inquiries or requests consistently and accurately • Send appropriate general information publications • Use the Customer Contact Management System to track and enter detailed information of all inquiries/requests received, including steps taken to resolve any problems encountered

🎯 Requirements

• Must be a U.S. Citizen or have legal status in the United States • Must have continually resided in the United States for the last two years • At least one (1) year of customer service experience • Phone and/or email contact center experience • Data entry and contact center problem logging experience • Experience with Automatic Call Distribution (ACD) telephone systems • Face-to-face customer service experience • Ability to provide courteous and professional interactions with customers • Experience using a knowledge base • Effective listening and oral communication skills • Fluent in English

🏖️ Benefits

• Comprehensive benefits package • Health insurance • Paid leave • Retirement plans • Insurance programs • Education and training assistance