Specialized Travel Consultant

September 24

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American Express Global Business Travel

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B2B • Transport • SaaS

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

10,000+ employees

Founded 2014

🤝 B2B

🚗 Transport

☁️ SaaS

📋 Description

• Advise and arrange travel for corporate business customers (both individuals and groups) • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations • Use Global Distribution Systems (GDSs) to make bookings (training may be provided) • Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems • Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients while adhering to their company’s travel policy • Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics • Collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience • Provide high-touch service for top clients while working from home

🎯 Requirements

• Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel • Native GDS expertise (Sabre is preferred) • Use various Global Distribution Systems (GDSs). Training may be provided • Professional communication (written and verbal) • Attention to detail • Act with integrity, and look after personal traveler information • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) • Resolving customer issues quickly and independently • Teamwork and openness to feedback • Working days can be any 5 days in a week (includes weekend)

🏖️ Benefits

• Flexible benefits are tailored to each country and start the day you do. • Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources to support you and your immediate family • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises to car rentals • Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first • Global INclusion Groups and inclusion initiatives