Travel Consultant

November 25

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American Express Global Business Travel

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B2B • Transport • SaaS

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

10,000+ employees

Founded 2014

🤝 B2B

🚗 Transport

☁️ SaaS

📋 Description

• Advise and arrange travel for corporate business customers (both individuals and groups) • Conduct analysis and research on travel options, proactively anticipate traveler needs • Sell additional services • Arrange and book domestic and international business travel with varying complexity for air, road, rail, and accommodations • Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo, and Amadeus • Ensure compliance to customers’ agreed travel policy and regulatory requirements • Utilize positive telephone service techniques and address special customer requests • Collaborate within the team to coach, mentor, and provide constructive feedback to improve service levels

🎯 Requirements

• Passion for excellence in client service • Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) • Professional communication (written and verbal) • Attention to detail • Act with integrity, ensuring the safety of personal traveler information • Strong understanding of the travel industry (business travel, leisure travel, or airline reservation background) • Ability to resolve customer issues quickly and independently / with supplier • Teamwork and openness to feedback

🏖️ Benefits

• Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources • Travel perks from major travel providers • Access to over 20,000 courses on learning platform • Leadership courses • Internal job openings available first to existing employees