Customer Success Manager

September 5

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Amper Technologies

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Amper enables manufacturers to always meet production targets and level-up operations using real-time visibility. With our powerful machine monitoring and analytics tools, teams can easily identify the root causes of issues and systematically unlock hidden capacity and production losses. Born on the shop floor, Amper is simple to use and takes only minutes to deploy on any kind of machine. We empower entire manufacturing teams - from operators to plant managers - with actionable data and intuitive software. Amper's vision is to create a FactoryOS to unleash the potential of every manufacturer and create world-class operations.

11 - 50 employees

📋 Description

• Serve as main point of contact for assigned customers, ensuring alignment on goals and success criteria • Develop deep understanding of customers’ business needs and Amper's role • Build and maintain long-term relationships with executive sponsors, operations leaders, and shop-floor teams • Drive fast time to value through onboarding, training, and adoption • Develop and execute customized success plans mapping AMPER capabilities to business objectives • Monitor usage and engagement metrics to address adoption barriers • Own metrics like churn, GRR, and same-site expansion revenue • Identify multi-site expansion opportunities and surface CSQLs to Sales • Lead regular business reviews (QBRs) • Partner with Sales for handoffs and expansion strategies • Work with Product and Support to escalate and resolve issues and provide feedback • Collaborate with Marketing to develop customer success stories • Act as customer advocate and collect/analyze feedback for product improvements

🎯 Requirements

• 5+ years in a Customer Success, Account Management, or related post-sale role supporting B2B SaaS products • 2+ years working with manufacturing or industrial customers • Experience managing mid-market to enterprise accounts with retention and expansion track record • Proven ability to lead customer onboarding, adoption, and QBRs • Ability to navigate executive relationships and tactical users • Strong data fluency • Skilled in collaborating with Sales, Product, and Support • Comfortable managing multiple accounts and priorities • Legally authorized to work in the United States without sponsorship (job asks if candidate is authorized)

🏖️ Benefits

• competitive compensation • benefits package including medical, dental, and vision insurance • 401(k) • unlimited paid time off • early-stage stock option equity • annual incentive potential of $15,000-35,000