Account Manager, Customer Experience – B2B

Job not on LinkedIn

November 8

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

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Amsive

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Advertising • Data Science • Analytics

Amsive is a data-led performance marketing agency committed to enhancing ROI through innovative customer acquisition, engagement, and communications solutions. As a full-service marketing partner, Amsive offers a comprehensive suite of strategic marketing services, including direct mail, digital media, SEO, social media, creative content, data intelligence, and advanced analytics. Utilizing their proprietary Audience Science™ platform, Amsive specializes in identifying and connecting with the best customers for their clients, ensuring optimized marketing spend and measurable growth results. With expertise in crafting data-driven, audience-first strategies, they help brands navigate the complex marketing landscape and achieve exceptional results.

501 - 1000 employees

📋 Description

• Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals • Work with clients in the B2B and B2C franchise sector (online retail and lead gen for B2C home services solutions) • Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction • Become proficient in company designated tools for success in project and account management • Create and proactively manage internal timelines for projects and programs through proactive communication. • Log all resource hours into Amsive designated project management tool (Asana) daily • Schedule, organize and facilitate client campaign initiatives across all agency channels; hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity • Oversee implementation, delivery, and execution of program promise; manage client expectations by providing timing and budget implications of scope change requests • Facilitate and manage the invoicing process • Maintain and/or improve account profitability through effective scope management • Core responsibility to collaborate and oversee agency standards on key marketing service deliverables for mid-large agency accounts in the form of PowerPoints, POV’s and analytics reports from excel to dashboard technologies to optimize and retain business. • Proactively identify new business opportunities with existing clients under management, working with Account Director, CX Lead, and Sales to effectively bring them to closure. • Understand client business needs and objectives; develop cross-channel insights and recommendations to solve larger business problems and improve key performance metrics, develop key insights for quarterly and annual business reviews • Work collaboratively with other team members to develop audience, creative, and channel testing ideas. Be curious, with a thirst for learning more about data centric marketing

🎯 Requirements

• 2-4+ years of experience managing digital marketing programs across SEO, SEM, and other paid media channels (CTV, Linear TV) • 2+ years of experience in agency environment and proven success in managing client relationships • Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments (creative services, customer intelligence, data/technology, media, production/operations, etc.) • Must have experience overseeing implementation or managing and executing multi-channel digital marketing campaigns as main client point of contact • Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment • Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members • Strong grasp and demonstrated application of marketing and communication principles • Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel • Demonstrated excellence in building and maintaining profitable client relationships • Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space.

🏖️ Benefits

• unique blend of flexibility • growth opportunities • culture that values each individual