Senior Customer Success Business Partner

October 15

Apply Now

Receive Emails with Similar Jobs

Anaplan

WebsiteLinkedInAll Job Openings

SaaS • Enterprise • Finance

Anaplan is a leading provider of connected planning and business modeling solutions. The platform enables organizations to transform their decision-making processes using intelligent planning, data management, and predictive insights. Anaplan serves a diverse range of industries, including consumer goods, financial services, and manufacturing, by offering tailored solutions that enhance productivity and drive digital transformation. Recognized by Gartner, Forrester, and IDC, Anaplan is a trusted partner for enterprises looking to improve collaboration and gain a competitive edge through agile and comprehensive planning tools.

1001 - 5000 employees

Founded 2006

☁️ SaaS

🏢 Enterprise

💸 Finance

💰 Secondary Market on 2018-03

📋 Description

• Manage a portfolio of customers with a focus on driving adoption, expansion, retention, and maximizing ROI in Ireland • Serve as a trusted advisor throughout the value delivery lifecycle, helping customers achieve their objectives and transform their processes using Anaplan • Identify customer pain points and guide them on how Anaplan can address their specific needs • Lead Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and stakeholders • Expand Anaplan usage by conducting workshops to promote new use cases, leading to upsell or cross-sell opportunities • Build and maintain strong relationships with customers, proactively driving satisfaction and loyalty • Represent the voice of the customer internally, raising risks, advocating for their needs, and ensuring goal alignment • Identify renewal risks and partner with Renewal Managers and Account Executives on mitigation plans • Advise customers on establishing a Center of Excellence or similar governance model to promote self-sufficiency • Contribute to customer success assets and playbooks, and support reference and case study development

🎯 Requirements

• Experienced in customer success, presales, or management consulting • Background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics is required • Excellent communication and presentation skills, with the ability to engage stakeholders at all levels, including the C-suite • Proven experience in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles • Ability to translate technical concepts into business value in a customer-friendly manner • Familiarity with software development processes and design methodologies • Strong problem-solving skills with a customer-first mindset • Ability to manage multiple priorities and remain calm under pressure • Experience leading cross-functional teams to address customer needs or deliver key projects

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities