Senior Manager, Customer Success Strategy, Operations

🕒 August 24

🗽 New York – Remote

🗽 New York – Remote

💵 $154k - $209k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Anaplan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Secondary Market on 2018-03

Consulting • Logistics • Healthcare

Anaplan is a leading provider of connected planning and business modeling solutions. The platform enables organizations to transform their decision-making processes using intelligent planning, data management, and predictive insights. Anaplan serves a diverse range of industries, including consumer goods, financial services, and manufacturing, by offering tailored solutions that enhance productivity and drive digital transformation. Recognized by Gartner, Forrester, and IDC, Anaplan is a trusted partner for enterprises looking to improve collaboration and gain a competitive edge through agile and comprehensive planning tools.

📋 Description

• Architect and implement AMER-wide strategic initiatives to improve post-sales productivity, forecast accuracy, and pipeline visibility • Partner with AMER post-sales leadership to scale operations and achieve churn and expansion targets • Identify optimization opportunities and introduce new tools, technologies, and methodologies • Lead complex cross-functional projects connecting global strategy with AMER execution • Build and oversee intelligent early-warning and action systems for the post-sales organization • Design, implement, and optimize complex post-sales processes, tools, and systems • Deliver diagnostic insights to Customer Success Business Partners and Renewal Managers • Ensure CRM and related operational data accuracy and integrity • Own AMER operational rhythm and pipeline performance management • Monitor and analyze renewal conversion rates, health scores, and other post-sales pipeline metrics • Drive regional post-sales forecasting using predictive analytics and pipeline data • Identify systemic risks and deploy mitigation workflows • Collaborate with Sales, Product, GTM Analytics, GTM Tech, and Enablement teams • Provide actionable insights and data-backed recommendations to executive leadership

🎯 Requirements

• 8+ years of progressive experience in Revenue/Business Operations, Customer Success Operations, or highly analytical strategic roles • Experience in a fast-paced, hyper-growth B2B SaaS company strongly preferred • Proven experience designing and building scalable processes • Expertise using data to diagnose root causes of business problems • Exceptional ability to act as a trusted advisor to VP and SVP-level leadership • Advanced skills in post-sales forecasting, pipeline management, customer health scoring, and go-to-market modeling, including capacity and territory planning • Familiarity with enterprise automation platforms and CRM/CS platforms such as Salesforce and Gainsight • Understanding of predictive analytics and modern AI concepts • Ability to manage multiple concurrent complex work streams in a global matrix organization with aggressive timelines • Project management and team leadership experience highly desirable

🏖️ Benefits

• Inclusive culture focused on diversity, equity, inclusion and belonging • Reasonable accommodations for individuals with disabilities • Equitable benefits and all privileges of employment