Principal Technical Account Manager, Strategic Healthcare

Job not on LinkedIn

November 6

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

🧑‍🔧 Technical Account Manager

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AndGo by Goodyear

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Transport • SaaS • Enterprise

AndGo by Goodyear is a service platform designed to simplify fleet servicing. The company provides a digital network that allows for scheduling vehicle services quickly and efficiently through a wide network of integrated service providers. Their services are focused on improving communication and coordination between fleet managers and service providers, reducing the necessity for phone calls and emails. By utilizing customized job forms, AndGo ensures consistent service quality across various markets. The platform allows fleet managers to manage service records and appointments in real-time, enhancing operational efficiency.

11 - 50 employees

🚗 Transport

☁️ SaaS

🏢 Enterprise

📋 Description

• Client Relationship Management & Strategic Planning • Serve as the primary technical subject matter expert (SME) and strategic advisor for a dedicated, Large Strategic Enterprise Healthcare account, building and maintaining deep, long-term relationships with technical stakeholders and executive decision-makers. • Advise the client on how to strategically align their long-term technical goals and initiatives with the capabilities and future direction of the Andgo product roadmap. • Advocate for the customer's needs as a strategic partner for their adoption and alignment with the product roadmap. • Proactively monitor and interpret customer technical health and system utilization data; identify and mitigate complex risks (performance, security, scalability) to ensure continuity and successful adoption. • Collaborate seamlessly with the Customer Success Manager to co-lead Executive Business Reviews, delivering technical presentations that focus on ROI, system optimization, and future strategic growth. • Expert Technical Consulting & Troubleshooting • Act as the internal and external technical escalation point for all post-live issues, performing advanced root cause analysis by analyzing logs, database configurations, and system behavior. • Guide the customer on advanced system architecture, configuration best practices within the Andgo ecosystem, and optimization to ensure a highly scalable and resilient enterprise solution. • Drive the resolution of critical technical issues in collaboration with Engineering and Product teams, managing all internal and external technical communication to minimize impact on the critical 24/7 healthcare environment. • Project Execution & Product Advocacy • Lead the technical execution of high value, complex projects, including enterprise-wide system integrations, major version upgrades, and deployment of new features, ensuring on-time and high-quality delivery. • Champion the voice of this key customer internally, translating their unique technical feedback, business workflows, and competitive landscape needs into actionable requirements for our Product and Engineering roadmaps. • Co-create and deliver tailored, high-level technical training and documentation for customer IT teams, empowering them to effectively test, and manage their Andgo implementation.

🎯 Requirements

• Proven Experience: 7+ years in a senior, customer-facing technical role (e.g., Technical Account Management, Solutions Architect, Enterprise Technical Consulting) supporting Large Strategic Enterprise accounts. • WFM Domain Expertise: Required, hands-on experience working with UKG Workforce Management Pro (formerly Dimensions/WFC) or similar enterprise-level WFM solutions. • Healthcare Industry Focus: Deep understanding of healthcare staffing, scheduling workflows, operational constraints, and the high-compliance, high-stakes nature of healthcare IT. • Technical Acumen: Expert-level knowledge of SaaS solutions, modern integration patterns, cloud environments, and sophisticated technical troubleshooting methodologies. • Communication & Presence: Exceptional verbal, written, and presentation skills, with a proven ability to communicate complex technical concepts and strategy to both technical teams and non technical executive-level audiences. • Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience.

🏖️ Benefits

• Remote-Friendly : Work from anywhere in the United States. (West Coast preferred) • Health & Dental Benefits : Comprehensive health and dental coverage. • 401(k) Match : Employer-matched 401(k) plan to help you invest in your future. • Professional Development : Budget for professional development to help you grow in your career. • Vacation : 4 weeks of vacation to recharge and relax. • Statutory Holidays : 12 company-recognized statutory holidays each year. • Flex/Bonus Days : 2 additional flex days each year to use however you need. • Sick/Wellness Days : Unlimited paid sick and wellness days to support your health and wellbeing. • Flexible Hours : Flexible working hours to suit your lifestyle. • 10% Time : Opportunity to work on side projects of your choosing. • Home Office Setup : Budget to set up your home office. • Great Team : Collaborative and supportive team members. • Impact : Opportunity to make a significant impact in the healthcare industry.