Andros
Healthcare Insurance • SaaS • Compliance
Andros is a leading provider of comprehensive healthcare provider network management services. They specialize in recruitment and contracting, credentialing, and provider data management to optimize coverage and performance in the healthcare marketplace. Andros transforms provider networks into competitive advantages by offering expert consultation, guidance, and execution from market assessment to design. Their network optimization platform, Andros Arc™, helps organizations make informed decisions to maximize profitability while ensuring compliance and better outcomes by managing risk with precision, speed, and scalability.
51 - 200 employees
⚕️ Healthcare Insurance
☁️ SaaS
📋 Compliance
Product Support Specialist, Credentialing
Job not on LinkedIn
November 4
🇺🇸 United States – Remote
💵 $63k - $70k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
Andros
Healthcare Insurance • SaaS • Compliance
Andros is a leading provider of comprehensive healthcare provider network management services. They specialize in recruitment and contracting, credentialing, and provider data management to optimize coverage and performance in the healthcare marketplace. Andros transforms provider networks into competitive advantages by offering expert consultation, guidance, and execution from market assessment to design. Their network optimization platform, Andros Arc™, helps organizations make informed decisions to maximize profitability while ensuring compliance and better outcomes by managing risk with precision, speed, and scalability.
51 - 200 employees
⚕️ Healthcare Insurance
☁️ SaaS
📋 Compliance
📋 Description
• Own the toughest technical problems across Andros products • Investigate and resolve escalated technical issues requiring in-depth analysis across multiple systems • Partner with Engineering and Operations to address bugs, integration issues, and product challenges • Manage the full lifecycle of escalations, from triage to client communication to resolution documentation • Mentor Product Support Specialists to develop technical troubleshooting and system analysis skills • Provide structured feedback on issue patterns, root causes, and product quality improvements
🎯 Requirements
• 3+ years in a technical or product support role within a SaaS or tech environment • Experience with Jira, Confluence, Salesforce, Google Workspace, or GitHub • Familiarity with APIs, integrations, data mapping, and debugging tools such as Postman • Excellent written and verbal communication skills for both technical and non-technical audiences.
🏖️ Benefits
• Learning & development programs • Diverse and inclusive culture
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