Customer Success Manager – EMEA

🕒 January 20

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 44%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Apiiro

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $100M Series B on 2022-11

Cybersecurity • SaaS • Enterprise

Apiiro is a company that offers an Application Security Posture Management (ASPM) platform designed to secure software from design to runtime. Their platform enables organizations to integrate security into every phase of the software development lifecycle by providing deep software inventory, risk assessment, and contextual security insights. Apiiro's solution helps manage application security, risk, and compliance by embedding risk-based policies and automation into software development processes. With features such as real-time code analysis, risk-based code reviews, and security controls validation, Apiiro aims to empower development and security teams to deliver secure software efficiently.

📋 Description

• Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints. • Drive adoption and operationalization by orchestrating integrations, delivering enablement sessions, and accelerating time-to-first-value. • Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone-based planning. • Translate technical features into measurable business value, identify whitespace opportunities, and maximize platform adoption. • Serve as a trusted voice of the customer to Product and Engineering teams, influencing roadmap and service improvements. • Lead QBRs and EBRs, maintaining strong executive relationships and ensuring customer satisfaction. • Facilitate kickoff sessions and enforce program management rigor across all accounts. • Embed Apiiro into day-to-day workflows for engineering, DevOps, and security teams. • Build value-driven use cases demonstrating risk reduction, compliance readiness, and developer velocity. • Tune signal-to-noise ratio to maintain trust, including false positives, suppression, and deduplication. • Orchestrate escalations across cross-functional teams in war rooms with minimal disruption. • Maintain internal and customer-facing reusable assets.

🎯 Requirements

• Strong understanding of SDLC & Infrastructure (Agile, Scrum, Waterfall, SCMs, CI/CD pipelines, DevSecOps processes, container registries) • Knowledge of Application Security tools (SAST, SCA, AI Security, secure supply chain, secrets detection, pen-testing, threat modeling, misconfiguration detection) • Experience driving measurable ASPM outcomes (risk reduction, adoption metrics, ROI) • Familiarity with next-gen security tools such as AI Agents • Excellent communication and relationship-building skills