Lead Fraud Operations Analyst

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May 16

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Apollo.io

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B2B • SaaS • Artificial Intelligence

Apollo. io is an all-in-one sales platform designed to streamline and enhance sales operations from lead generation to deal management. The platform offers tools for contact and account search, scores and signals analysis, inbound optimization, sales engagement, and more, leveraging AI and a living data network for comprehensive sales intelligence. Apollo. io is ideal for sales professionals, marketers, and revenue operations teams aiming to enhance productivity and efficiency by automating workflow tasks and integrating CRM systems. With a focus on improving sales performance through analytics and conversation intelligence, Apollo. io helps businesses find the right leads at the right time, nurture those leads effectively, and close deals efficiently.

51 - 200 employees

Founded 2015

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Apollo.io is the leading go-to-market solution for revenue teams. • The Sr. Fraud Operations Analyst is a core Fraud team member that performs and leads complex product abuse and fraud investigations. • Responsible for independently handling fraud investigations, identifying fraud vulnerabilities, designing cross-team handling procedures and training Support teams on verification procedures. • The ideal candidate will have experience performing technical product investigations from ticket/escalation to data analysis and source-code review. • This role will challenge you to think "outside-the-box" and requires effective communication and prioritization skills.

🎯 Requirements

• 5+ years of experience in fraud investigations or similar operations roles. • Demonstrable SQL-based querying skills (Simple queries such as inner/outer joins, CTEs). Experience with MongoDB is a significant plus. • Chargebacks, disputes and ACH are familiar terms of which you understand the full lifecycle. • Familiarity with rules-based fraud rule development such as Stripe Radar, Signified etc (we do not require specific vendor experience). • Experience creating, writing, and providing training on complex operational processes for customer facing or fraud teams. • An inquisitive and investigative nature: You are driven by curiosity and seek answers to problems by sifting through messages, logs and tangible evidence to understand the mindset and actions of an attacker. • Willingness and strong desire to work independently and problem-solve with visionary guidance. • Positive, learning mindset along with a detail-oriented, analytical approach to problem solving. • Comfort with self-prioritization and letting “small fires burn.” • You are excited about working remotely and have the skills and self-discipline to do so effectively. • Good written and spoken English proficiency.