Appello UK
201 - 500 employees
Founded 1988
📡 Telecommunications
🤝 B2B
👥 B2C
Telecommunications • B2B • B2C
Appello UK is a UK-based telecare and personal alarm provider delivering monitoring, digital telecare equipment, and emergency call handling to support elderly and vulnerable people to live safely and independently. Operating Appello and Careline365, the company provides large-scale remote monitoring and contact-centre services for housing providers, local authorities, care organisations and private customers, with hundreds of thousands of active connections and calls each year.
Emergency Helpline Operator
🔥 0 minutes ago
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Appello UK
201 - 500 employees
Founded 1988
📡 Telecommunications
🤝 B2B
👥 B2C
Telecommunications • B2B • B2C
Appello UK is a UK-based telecare and personal alarm provider delivering monitoring, digital telecare equipment, and emergency call handling to support elderly and vulnerable people to live safely and independently. Operating Appello and Careline365, the company provides large-scale remote monitoring and contact-centre services for housing providers, local authorities, care organisations and private customers, with hundreds of thousands of active connections and calls each year.
📋 Description
• Be the first point of contact for emergency alarm calls from our elderly and vulnerable Service Users • Support Sheltered Housing residents and those living independently • Deliver top-tier customer service with empathy, professionalism, and a smile (yes, even over the phone!) • Turning tough calls into positive experiences • Managing difficult conversations with empathy and control • Keeping confidentiality and professionalism at the heart of every interaction • Working closely with a supportive team that’s got your back
🎯 Requirements
• 1 year of experience in a customer facing environment, whether that's in a call centre, customer services, care work or hospitality • Genuine desire to help the community, be empathetic and attentive to our customers’ needs • A solid general education • Confident with Microsoft Office (Word, Excel, Outlook) • NVQ Level 2/3 in Customer Service or Business Admin is a bonus • A sharp eye for detail and accurate data entry • Experience with Local Authorities, Emergency Services (Police, Ambulance, Fire), British Telecom or similar control centres is a bonus
🏖️ Benefits
• 217 hours holiday (This includes bank holidays that you will work if rota'd.) • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more • 24/7 employee assistance programme with an easily accessible app! • Family and friends’ discounts on our services & products • Pension Scheme, up to 4% Company matched
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