Appen
501 - 1000 employees
Founded 1996
💼 Consulting
📣 Marketing
🤖 Artificial Intelligence
Consulting • Marketing • Artificial Intelligence
Appen is a company that specializes in providing high-quality, scalable datasets for AI models and applications. With over 25 years of experience, Appen supports the complete AI lifecycle by collecting, curating, fine-tuning, and monitoring data. Their platform is known for its flexibility, allowing enterprises to unlock the potential of their enterprise data through human-AI collaboration. Appen's global reach and expertise make them a trusted partner in accelerating the development and implementation of AI technologies across various industries.
Director of IT – Automation
🕒 October 7
Where this job comes from
Posted on Appen's careers page, not through a job board
First seen by Remote Rocketship October 7
Still open on Appen's site. Checked 2 hours ago.
Appen
501 - 1000 employees
Founded 1996
💼 Consulting
📣 Marketing
🤖 Artificial Intelligence
Consulting • Marketing • Artificial Intelligence
Appen is a company that specializes in providing high-quality, scalable datasets for AI models and applications. With over 25 years of experience, Appen supports the complete AI lifecycle by collecting, curating, fine-tuning, and monitoring data. Their platform is known for its flexibility, allowing enterprises to unlock the potential of their enterprise data through human-AI collaboration. Appen's global reach and expertise make them a trusted partner in accelerating the development and implementation of AI technologies across various industries.
📋 Description
• Set the IT roadmap across enterprise technology, support, security and automation • Lead IT support, endpoint management and major incident response • Shape the IT operating model and team as Appen grows • Own the health, configuration and integration of Appen's core enterprise technology environment • Provide technical leadership across Microsoft 365, including administration, identity, access and security • Oversee Salesforce, Workday, Atlassian, AWS, Databricks and Anthropic environments • Own IT's role in SOC 2 and ISO 27001, including controls, audit readiness, evidence and remediation • Maintain security, access and endpoint controls and identify technology and operational risks • Establish governance for AI use across IT • Apply AI, automation, agents and self-service to help desk triage, onboarding, provisioning, IT administration and vendor management • Use Claude, Cowork, agents and AI-enabled workflows to build and improve solutions • Partner with Engineering and Product on larger automation initiatives • Manage technology vendors, including selection, negotiation, performance and renewals • Drive licence rationalisation, vendor consolidation and technology cost optimisation • Track technology spend and partner with Finance on investment decisions • Build and develop a high-performing IT team across support, enterprise technology and automation • Create a culture focused on problem-solving and ownership
🎯 Requirements
• 8+ years in IT, including significant leadership experience • Proven experience leading IT, including IT support and service delivery, in a fast-paced technology, software or services environment • Hands-on knowledge of Microsoft 365 and enterprise IT administration • Technical credibility across enterprise SaaS, cloud infrastructure, endpoints, identity and integrations • Ability to diagnose problems, challenge technical decisions and understand how systems work • Experience with SOC 2, ISO 27001 and IT security governance • Commercial acumen across vendor management, negotiation and technology spend • Demonstrated track record of turning AI and automation into working solutions for real IT problems • Executive presence and ability to build credibility with senior leaders, technical teams and vendors • Proactive, resourceful and comfortable operating with ambiguity • Particularly valuable: deep AWS experience, cloud cost management, Salesforce, Workday or Atlassian administration, Databricks or Anthropic familiarity, and DevOps/SRE exposure
🏖️ Benefits
• Permanent - Regular Full-time employment • Remote work in the US
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