Senior Technical Operations Engineer, Part-time

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🕒 May 26

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Appodeal, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🛍️ eCommerce

🎮 Gaming

☁️ SaaS

💰 $4M Seed Round on 2018-04

eCommerce • Gaming • SaaS

Appodeal, Inc. is a comprehensive mobile app monetization and user acquisition platform that enables developers to maximize their ad revenues through various tools and insights. The company provides ad automation, analytics, and a range of solutions to optimize advertising strategies and boost performance, ensuring transparency and efficiency in advertising campaigns. It supports app developers in scaling their businesses by offering creative services and access to a wide network of ad demand sources.

📋 Description

• Own complex technical support operations for retention partners • Act as the primary escalation point for high-priority technical issues • Technical Investigations & Escalations • Own complex SDK, monetization, mediation, attribution, and integration investigations • Perform deep troubleshooting using logs, test builds, dashboards, and device testing • Provide clear root cause analysis and actionable recommendations • Drive escalated retention client issues from investigation to resolution • Identify blockers early and escalate proactively when needed • Retention Client Support • Communicate directly with retention partners through Intercom and Jira • Provide clear, technically accurate, client-ready updates • Maintain high responsiveness and strong ownership during escalations • Improve client confidence during ongoing investigations • AI & Support Automation • Implement AI workflows to improve support efficiency and investigation quality • Automate repetitive support operations where possible • Improve troubleshooting workflows, templates, summaries, and escalation handling • Identify operational bottlenecks and reduce manual workload • Process & Operations Improvement • Build scalable support processes and escalation standards • Improve prioritization and response workflows for high-priority issues • Create and maintain internal technical investigation documentation • Collaborate with Product, QA, and Engineering teams to improve resolution speed

🎯 Requirements

• 4+ years of experience in Technical Support, Technical Operations, Solutions Engineering, Support Engineering, or similar client-facing technical roles • Advanced English communication skills (written and spoken) are mandatory • Strong experience troubleshooting mobile SDK integrations and technical issues in production environments • Experience supporting mobile apps or games with monetization, mediation, analytics, attribution, or ad operations • Experience handling technical escalations and communicating directly with external clients • Strong debugging and investigation skills, including working with logs, test builds, dashboards, device testing, and reproduction flows • Ability to provide clear root cause analysis and actionable technical recommendations • Strong ownership, prioritization, and escalation management skills • Experience working with support and technical tools such as Jira, Firebase, TestFlight, Android Studio, Xcode, Unity, Charles Proxy, or similar • Experience using AI tools to improve support workflows, investigations, documentation, or operational efficiency • Comfortable working independently in fast-moving and ambiguous environments.

🏖️ Benefits

• Continuous Learning and Growth • Making an Impact • Solving Exciting Challenges • Enjoying the Journey