Player Support Manager

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AppQuantum

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Gaming • eCommerce • SaaS

AppQuantum is a mobile free-to-play game publisher dedicated to helping talented developers create and monetize their games. The company provides comprehensive support including localization, performance marketing, influencer marketing, and analytics to optimize user acquisition and revenue growth. By managing creative production and offering dedicated producer services, AppQuantum ensures that games are effectively marketed and positioned to succeed in a competitive market.

51 - 200 employees

Founded 2017

🎮 Gaming

🛍️ eCommerce

☁️ SaaS

💰 Corporate Round on 2022-02

📋 Description

• Resolve technical problems and game issues reported by players to support • Respond to player reviews in app stores • Prepare and publish guides for players and the team • Inform the product team about current game issues and work on solutions • Improve the product support process • Follow the instructions, regulations, and KPIs of the support team

🎯 Requirements

• Proficient in using ticket systems like Helpshift, Zendesk, Salesforce, or similar • Knowledge of the basic principles of mobile, desktop, and web application development and operation, including client-server interaction, APIs, and SDKs • Basic experience with Power BI, Tableau, Qlik, or similar tools • B2 level English proficiency or higher • Basic SQL knowledge • Experience with Datagrid or other database interaction programs

🏖️ Benefits

• - Flexible work environment: work remotely from home or in one of our office in Cyprus • - Paid holidays and sick leave to prioritize your health and well-being • - Competitive salary based on interview results and annual performance reviews • - Bonus system tied to the company's success and performance • - Opportunities to attend conferences, workshops, and meetups • - English classes • - Cool corporate parties and team-building events • - Holiday Gifts: celebrate special occasions with thoughtful holiday gifts from the company • - Free lunches in our offices: enjoy a pleasant time over a meal with your colleagues