Customer Success Manager – EMEA

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November 1

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ApprovalMax

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Finance • Accounting • SaaS

ApprovalMax is a comprehensive platform that automates accounts payable and receivable processes, enhancing financial control through approval workflows and audit trails. It integrates with major accounting platforms like Xero, QuickBooks Online, and NetSuite, serving industries such as construction, healthcare, and retail. With features like fraud detection and fully digitized workflows, ApprovalMax helps organizations, accountants, and bookkeepers streamline financial operations, improve compliance, and reduce process risk, all from a centralized, user-friendly interface.

51 - 200 employees

💸 Finance

☁️ SaaS

📋 Description

• Guide customers through the onboarding process, ensuring they have the necessary resources, knowledge, and support to succeed. • Provide training and enablement materials to help customers effectively utilize our products and services. • Develop and maintain strong relationships with customers, acting as their primary point of contact. • Proactively engage customers to understand their needs and identify opportunities for growth and collaboration. • Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). • Address customer inquiries, concerns, and escalations in a timely and effective manner. • Collaborate with internal teams to resolve issues and ensure customers receive top-notch support. • Work closely with customers to identify business opportunities and co-create strategies for expansion. • Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience. • Collaborate with customers to identify upsell and cross-sell opportunities, maximizing customer value and revenue potential. • Maintain accurate customer data, activities, and interactions in the company’s CRM system. • Provide regular reports and updates on customer performance to the leadership team.

🎯 Requirements

• 2+ years of experience in customer management, account management, or similar roles in SaaS • Strong track record of driving customer success, retention, and revenue growth • Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships • Demonstrated problem-solving abilities and a customer-focused mindset • Exceptional organizational skills and the ability to manage multiple projects simultaneously • Self-motivated and proactive, with a passion for exceeding expectations.

🏖️ Benefits

• 26 days paid time off • 1 additional day off for your Birthday • Remote office assistance • Service years recognition financial reward.