Senior Customer Success Manager

October 28

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aPriori Technologies

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Enterprise • SaaS • Manufacturing

aPriori Technologies is a provider of AI-powered enterprise software solutions designed to optimize product profitability and accelerate time to market for manufacturers. Through its digital manufacturing simulations, manufacturability insights, and cost estimation capabilities, aPriori helps leading global manufacturers reduce product design time, streamline sourcing, and identify cost savings opportunities across the product lifecycle. Their services also focus on sustainable manufacturing practices by providing tools to calculate carbon footprints and enhance design efficiency. aPriori Technologies is widely used across industries, helping companies like GE Aerospace, Eaton, and Dana improve their manufacturing processes and profit margins.

201 - 500 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• Management of multiple customer relationships, implementations, and project teams simultaneously • Responsible for customer success from pre-sale requirements gathering through customer lifecycle • Development of the Customer Success vision and plan for the initial deployment and beyond • Facilitate group discussions with a goal of identifying planned software use cases and projects, standard software usage procedures, customer business process change needs, and customer value generation activities and results tracking • Coordinate and facilitate all integration and configuration of software based on customer business needs • Coordinate and facilitate all onboarding efforts needed for the deployment • Coordinate and facilitate consulting activities needed for the deployment • Coordinate, facilitate, summarize, and report on all value implementation / value generation activities • Development of references and case studies internal to customer • Communication of status throughout the project lifecycle to all stakeholders • Manage and build relationships with executive sponsor and project team members • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal

🎯 Requirements

• 5+ yrs. experience and demonstrated success in managing and growing strategic relationships and multiple, complex business application / software implementations with external clients • BS degree in Engineering, Computer Science, Business Management (advanced degree preferred) • Experience creating, facilitating, and presenting reports to senior-level client stakeholders • Native-level English skills required • Desire ability to converse in German language as secondary language • Willingness to travel up to 20% of the time

🏖️ Benefits

• Competitive compensation • Pension match • Private medical & dental • Flexible time off • aPriori days • Employee-friendly policies • Flexible work schedules • Pub nights