Senior Client Success Manager

October 27

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Aptitude Software

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Finance • SaaS • Fintech

Aptitude Software is a company specializing in finance data management and accounting platforms. Their solutions focus on enabling finance transformation by providing tools for finance teams to drive growth, efficiency, and strategic decision-making. Aptitude Software offers a variety of products, including the Fynapse platform for autonomous finance, subscription management systems, and compliance engines, such as those for IFRS regulation. They serve a range of industries and are known for transforming traditional financial processes into automated, real-time financial decision-making. Their expertise is further exemplified by partnerships with major players like Microsoft Dynamics 365 Finance and KPMG.

501 - 1000 employees

💸 Finance

☁️ SaaS

💳 Fintech

📋 Description

• Own and deliver against annual revenue targets (renewals + expansion) across your client portfolio. • Independently negotiate and close renewals and expansions, including multi-year and enterprise-wide contracts. • Drive upsell and cross-sell across the full solution suite, identifying whitespace opportunities and expanding into parent companies, subsidiaries, and sister organisations. • Lead C-suite level engagements, delivering compelling ROI-focused QBRs and positioning Aptitude as a growth partner. • Build and execute strategic account expansion plans that directly tie product adoption to commercial outcomes. • Accurately forecast pipeline and deliver ≥90% forecasting accuracy on renewals and expansions.

🎯 Requirements

• 10+ years’ experience in enterprise SaaS Customer Success or Account Management roles. • Proven track record of closing renewals and expansions independently - not reliant on Sales. • Demonstrable success in expanding accounts into parent/sister companies and new business units. • Consistent history of achieving or exceeding commercial targets (renewals, upsells, multi-year expansions). • Exceptional executive presence and confidence influencing C-level stakeholders. • Deep commercial acumen with the ability to link product adoption directly to business outcomes and ROI.

🏖️ Benefits

• 401(k) retirement plan with matching • Competitive vacation and paid time off • Healthcare benefits – medical insurance, dental insurance and vision plans • Pre-tax saving accounts • Life and Disability Insurance • ShareSave scheme (ability to purchase company shares on preferential terms) • Flexible working conditions