Technical Implementation Specialist

Job not on LinkedIn

🕒 May 22

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 59%

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Aquila

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise

Aquila is a company dedicated to partnering with software operators to enable their transition and achieve lasting success. They focus on backing category leaders in the software industry, facilitating their growth and development towards new heights. Aquila's mission emphasizes a long-term commitment to supporting these operators in realizing their full potential.

📋 Description

• Lead end-to-end software implementations, migrations, integrations, and system upgrades for Emphasys platforms in the single-family lending space • Plan and execute implementation projects, including requirements discovery, project plans, timelines, milestones, dependencies, and deliverables • Identify risks, troubleshoot challenges, and escalate issues when needed • Serve as the primary contact for implementation stakeholders • Guide clients through data migration, integrations, APIs, configuration, testing, and go-live activities • Collaborate with Product, Engineering, IT, Operations, and Client Services teams • Participate in discussions regarding APIs, integrations, workflows, authentication, system functionality, and implementation roadmaps • Facilitate implementation meetings and provide proactive status updates • Support client onboarding, training, change management, and adoption • Create implementation documentation, setup guides, training materials, and process improvements • Help define and scale the Professional Services and implementation function

🎯 Requirements

• Experience leading or supporting enterprise software implementations, migrations, integrations, or system upgrades in a client-facing environment • Ability to manage multiple implementation projects simultaneously • Experience within mortgage lending, loan origination, servicing, housing finance, or other financial systems environments strongly preferred • Exposure to loan servicing, underwriting, mortgage platforms, and compliance-heavy environments preferred • Technical implementation knowledge involving APIs, SSO, integrations, data migration, workflows, authentication, and system configuration • Understanding of implementation lifecycles • Ability to collaborate with Product, Engineering, IT, and Operations teams • Experience supporting onboarding, configuration, testing, training, and go-live activities • Experience managing implementation plans, schedules, milestones, and deliverables • Ability to identify risks, dependencies, and gaps • Detail-oriented, organized, and analytical approach • Strong client, vendor, and internal stakeholder communication skills • Ability to translate technical concepts for technical and non-technical audiences • Ability to work independently and manage multiple clients and projects • Flexibility to support activities outside standard business hours as needed • Openness to occasional travel for client implementations and relationship management, estimated at approximately 10–20%

🏖️ Benefits

• Purpose-driven impact supporting Housing Finance Agency clients • Career growth and organizational visibility • Path into senior leadership opportunities across Professional Services, Product Management, Client Services, and Operations • Fully remote work within the US • Autonomy to be creative and curious • Virtual interview process • Equal employment opportunity and accommodations available on request

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