IT Support Intern

Job not on LinkedIn

October 31

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

👨‍🎓 Internship

⚪️ Entry-level

💻 IT Support

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

ArangoDB

WebsiteLinkedInAll Job Openings

Software • SaaS • Artificial Intelligence

ArangoDB is a flexible and scalable graph database platform designed for a variety of applications, particularly in a data-intensive environment like Generative AI. It supports multiple data models including graph, vector, document, full-text search, and geospatial databases, all within a single unified system. This allows developers to efficiently navigate complex data interactions and perform advanced analytics, making it ideal for sectors such as healthcare, finance, telecommunications, and more.

51 - 200 employees

Founded 2015

☁️ SaaS

🤖 Artificial Intelligence

💰 $27.8M Series B on 2021-10

📋 Description

• IT Liaison: Work closely with CISO, providing timely updates on local support trends, critical system failures, and asset needs. • Local Vendor Management: Under the direction of the IT Manager, coordinate with local US service providers (e.g., internet providers, repair services) for troubleshooting or procurement. • End-User Support: Serve as the primary, first-line point of contact for US employees, resolving local hardware, software, and network issues via remote assistance, ticketing system, and phone. • Troubleshooting: Independently diagnose and resolve common computer issues related to operating systems (Mac/Windows), core applications (Slack, Google Workspace), and VPN/access issues. • Documentation: Maintain accurate and timely documentation of all support requests, resolutions, and configurations within the ticketing system. • Hardware Provisioning: Manage the procurement, preparation, storage, and ordering of standardized hardware (laptops, monitors, headsets, etc.) for new hires and equipment refresh cycles. • Inventory Tracking: Maintain a clean, accurate inventory of all company-owned IT assets, location, and assignment status. • Local Logistics: Coordinate equipment collection, storage, wiping, and disposal for departing employees.

🎯 Requirements

• Currently pursuing or recently completed a degree/certificate in Information Technology, Computer Science, or a related field. • Prior experience (e.g., academic projects, internships, or personal experience) providing basic technical support or troubleshooting hardware is highly preferred. • Foundational knowledge of modern operating systems, primarily macOS. • Familiarity with standard remote work collaboration tools (Google Workspace/Microsoft 365, Slack/Zoom) and basic networking concepts (VPN, Wi-Fi connectivity). • Comfortable managing and tracking physical IT assets (laptops, peripherals). • High level of reliability and independence, capable of managing a consistent part-time schedule without direct, daily supervision. • Excellent written and verbal communication skills in English for explaining technical issues clearly and calmly to non-technical users. • Strong problem-solving and documentation skills, focusing on accurately tracking issues in a ticketing system.

🏖️ Benefits

• Flexible work arrangements • Remote work options