Principal Consultant, Oracle Cloud SCM

Job not on LinkedIn

October 29

Apply Now

Receive Emails with Similar Jobs

Arbi Arredobagno

WebsiteLinkedInAll Job Openings

B2C • Retail • Manufacturing

Arbi Arredobagno is a leading Italian company specializing in bathroom furniture design and manufacturing. With over thirty years of experience, Arbi stands out for its innovative approach, blending cutting-edge technology with elegant design. The company offers a wide range of bathroom products, including cabinets, washbasins, showers, and accessories, all crafted with a focus on quality and customer satisfaction. Arbi collaborates with renowned designers to create stylish and functional bathroom solutions that cater to various preferences. Emphasizing the importance of Made in Italy craftsmanship, Arbi continues to solidify its reputation as an industry leader in bathroom furnishings.

51 - 200 employees

Founded 1987

👥 B2C

🛒 Retail

📋 Description

• Maintain regular communication with mid to large-size clients to understand their needs, concerns, and feedback. Respond promptly to client inquiries and resolve issues in a timely manner. • Using in-depth knowledge of the Oracle SCM Applications, as well as industry best practice expertise, consults with clients to provide cost-effective solutions to client business scenarios. • Refine customer requirements in detail, document, and present to the client for approval. • Identifies and applies creative and innovative approaches to resolving product implementation and integration obstacles and problems. • Analyze current systems and data to identify new requirements, recognizing the need for systems enhancements or modifications if necessary. • Develop unit test scripts and coordinate with the client to perform the User Acceptance Testing of the system enhancements or custom solutions. • Work with Oracle to resolve service requests. • Constantly implemented and tested advanced enhancements as well as new functionality. • Manage and oversee client accounts, including contract renewals, upselling, and cross-selling products or services. • Offer ongoing technical support to address any issues or concerns that arise after implementation. • Continuously monitor the performance of implemented solutions to identify areas for improvement or optimization. Provide recommendations for updates, upgrades, or modifications as needed. • Develop account plans to maximize value for both the client and Argano. • Focuses on maintenance, reconfiguration, new functionality or modules. • Ensure high levels of client satisfaction by delivering exceptional client service and addressing any client issues or complaints. • Collaborate with clients to understand their business goals and objectives. Provide strategic insights and recommendations to help clients achieve their goals through the company's products or services. • Work closely with internal sales, marketing, Project managers, etc. to align client needs with Argano’s offerings. • Prepare and present regular reports to management and clients, outlining key performance metrics and the status of client accounts.

🎯 Requirements

• Bachelor's degree in a relevant field such as Business Administration, Marketing, Economics, Finance, Engineering, etc.) expected. • MBA or relevant master's degree, advanced degree expected. • 5 - 10 years of Client Services experience or in a related field. • Experience with a few modules of the following modules: Order Management, Planning, Warehouse Management, Procurement, Inventory, Cost Management, Product Information Management and Manufacturing. • Ability to write functional specifications based on user requirements. • Senior enough to be able to handle client expectations independently. • Experience Leading and managing mid-size client projects independently. • Experience providing complex solutions to clients. • Extensive expertise in multiple technical domains and IT knowledge. • Proven track record of successful project management and client satisfaction. • Preferred consulting experience in a similar role in a professional services firm or industry experience at a strategic level is required. • Previous experience working in IT consulting companies with Managed Services or Support team • In-depth knowledge of the relevant technologies and systems. • At least one Oracle Cloud SCM-related functional certification preferred.

🏖️ Benefits

• Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.