Customer Success Coordinator

🕒 May 29

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ArborXR

WebsiteLinkedInAll Job Openings

51 - 200 employees

🥽 AR/VR

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $1.2M Venture Round - ArborXR on 2025-07

AR/VR • SaaS • Enterprise

ArborXR is a SaaS platform that provides enterprise-grade management for AR and VR (XR) devices and deployments. It enables organizations to remotely enroll, configure, secure, and monitor headsets at scale, deploy and update XR apps and content, lock down kiosk experiences, cast and troubleshoot sessions, and gather learner analytics and integration with LMS systems. ArborXR targets enterprises and institutions running XR programs across training, healthcare, education, and field operations, emphasizing scalability, security, and ease of remote management.

📋 Description

• Support Mid-Market/SMB customers through automated and light-touch success motions. • Identify when customer situations require escalation and route appropriately to Customer Success, Support, Sales, RevOps, or leadership. • Help coordinate onboarding communications, webinar invitations, renewal reminders, and product update education. • Route customers to the right resource, including Support, CS, Channel, or Account Management, depending on need. • Monitor customer engagement signals and flag accounts that may require CSM intervention. • Maintain consistent, proactive communication with assigned customers, while effectively triaging questions, concerns, and needs. • Contribute to the ongoing improvement of customer lifecycle processes, operational workflows, templates, and automation. • Ensure new customers receive the appropriate onboarding pathway based on tier, relationship type, and partner involvement. • Coordinate kickoff calls for Enterprise, Mid-Market, and SMB customers. • Help maintain onboarding templates, checklists, webinar follow-ups, and customer-facing resources. • Track onboarding completion and identify customers who may be stalled or under-engaged. • Maintain accurate customer records, including company associations, renewal dates, CSM ownership, partner/reseller relationships, and customer contact rules. • Help maintain reporting visibility around onboarding progress, renewal readiness, customer engagement, and operational health metrics. • Monitor account health fields, renewal stages, lifecycle status, and onboarding status. • Identify missing, outdated, or inconsistent customer data and coordinate cleanup. • Support the development and ongoing refinement of health scoring, churn indicators, and lifecycle automation. • Help manage renewal communication workflows beginning 120 days before renewal. • Ensure renewal records are complete and accurately staged. • Flag missing POs, unclear ownership, low engagement, or other renewal risk signals. • Partner with CSMs to ensure key accounts receive appropriate attention before renewal. • Identify customer expansion signals, adoption opportunities, and engagement patterns that may support future growth conversations. • Help customers stay informed about relevant product updates, webinars, and best practices. • Support distribution of resources based on customer type, use case, and maturity. • Assist with organizing lessons learned from similar customers into repeatable guidance.

🎯 Requirements

• 1–3 years of experience in Customer Success, Account Coordination, Customer Operations, Revenue Operations, SaaS support, or a related customer-facing operational role. • Experience working in HubSpot, Salesforce, Gainsight, Zendesk, or similar CRM/customer systems. • Strong organizational and project coordination skills with high attention to detail. • Ability to manage multiple workflows simultaneously and follow through consistently. • Comfortable navigating ambiguity and helping build scalable processes in a growing organization. • Strong written communication and customer-facing professionalism. • Analytical mindset with the ability to identify patterns, gaps, and operational risk signals. • Interest in customer experience, lifecycle management, operational excellence, and SaaS technology. • Experience supporting renewals, onboarding, customer communications, or lifecycle programs is a plus. • Familiarity with channel/reseller ecosystems or B2B SaaS environments is a plus.

🏖️ Benefits

• Health insurance • Professional development opportunities • Remote work options