Application Enablement Analyst

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July 30

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Arcadia

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Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

201 - 500 employees

💰 $29.5M Venture Round on 2020-01

📋 Description

• Understand the basic structure of each product in your portfolio; this includes all key technical steps involved in product implementation, the value proposition each product holds for our customers, and the range of advanced configuration options we offer • Build relationships with the Arcadia resources who support product implementation; this includes Product Managers and Analysts, Implementation and Account Managers, and Data Operations Managers • Manage tickets and projects in our Jira & Confluence platforms • Begin engaging with clients around key product functionalities and decisions • Implement basic product configuration changes using SQL and HTML • Draft documentation around product use cases, release notes, configuration options, workflows, and stakeholders • Own client conversations around product strategy and configuration options • Support implementations for the products in your portfolio alongside Arcadia’s Implementation Managers • Assist with basic issue triage and enhancement requests related to your products • Own management of the implementation roadmap for each product in your portfolio • Advise on Arcadia’s product development roadmap based on client feedback and internal observations • Serve as a primary point of contact for your product and support questions from internal customer and technical teams as needed • Independently apply basic customer configurations using SQL and HTML • Serve as a designated SME for all products in your portfolio • Understand standard value-based care healthcare workflows • Confidently lead client conversations and trainings regarding Arcadia’s product workflows and configurations • Assume general ownership of client implementations and independently tailor product rollout plans to your clients’ individual workflows and priorities • Propose and drive operational improvements both within and across product teams

🎯 Requirements

• A bachelor’s degree in business, science, technology, or healthcare • 4+ years working experience in technology implementation or product management, preferably with a health care focus • Experience working directly with customers in a product implementation or management capacity • Basic coding experience in SQL • Experience working in BI tools with a preference for Amazon QuickSight • Willingness to incorporate AI tools into daily work to improve efficiency and outcomes • Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving • Excellent verbal and written communication skills, with a specific ability to discuss complex product concepts with both technical and non-technical stakeholders • General ability to ramp up quickly on technical topics

🏖️ Benefits

• Excellent benefits including unlimited Flexible Time Off (~22 day company average)