Systems Engineer, Cloud Engineer

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3 days ago

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Arch Global Services (Philippines) Inc.

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B2B • Enterprise

Arch Global Services (Philippines) Inc. is a company that provides business process outsourcing (BPO) services, primarily focusing on operations and information technology support. Located in the Philippines, they offer cost-effective offshore services to help companies control costs, scale quickly, and maximize productivity through a skilled and educated workforce. Arch Global Services aims to build dedicated offshore partnerships with businesses to address their operational needs effectively, ensuring no language barriers with their young, professional team. They emphasize their role as a partner in enhancing business efficiency by offering necessary and exceptional outsourcing services.

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

📋 Description

• The Cloud Engineer (Systems Engineer) works closely with cloud platform engineering, architecture, and development teams to run and operate cloud-native, DevOps delivered, highly scalable and fault tolerant systems and services. • The Cloud Engineer ensures that internally and externally facing systems meet and exceed ambitious SLAs (Service Level Agreements) and are continuously improved. • This includes deployments and monitoring of all systems through established tools. • The incumbent will execute, monitor, and assist in development of automation delivered by the Engineering team. • The incumbent will execute operations and engineering projects and provide support for and administration of all DevSecOps tools, cloud automation, critical business applications and platforms, and associated systems to build and run software in the cloud. • Supports DevSecOps tools, pipeline, automation, and infrastructure-as-code scripts and continuously monitors the industry landscape to improve and expand to further speed to market and delivery team autonomy. • Executes established automation for updates. • Participates in incident response, root cause/postmortem analysis, and drives production improvements for key issues that result in business opportunity for Arch. • Provides guidance to engineering and operations teams on enabling and managing end to end availability and performance of mission critical services. • Works on building automation to eliminate waste and manual/repetitive tasks, prevent problem recurrence, and to respond to various service alerts and condition metrics. • Supports Kubernetes cloud clusters in Azure and AWS, including cluster management, upgrades, security policies, application deployment with Argo CD in collaboration with engineering and development teams. • Executes and manages Infrastructure as Code automation with Terraform. • Executes tasks aligned to projects in the operations space (upgrades, rollouts of technology, etc.) • Promotes a continuous improvement, innovation, and collaboration culture across IT. • Builds and strengthens relationships and partnerships with corporate infrastructure leads and team. • Knows security is job one and includes security in all plans.

🎯 Requirements

• Working knowledge of technology solutions, including concepts, practices, and methods of infrastructure operations and engineering in AWS and Azure , and IT tools (monitoring, logging, alerting, Service Now, etc.) • Strategic problem solving, analytical and decision-making ability, with a sense of urgency. • Demonstrated experience in a production environment. • Desire to measure and continuously improve in all areas with a metrics & reporting mindset. • Experience building, maintaining, monitoring, logging, and optimizing cloud-native business solutions. • Experience with relevant technologies including infrastructure automation and configuration tooling (Terraform), Kubernetes environments (AKS/EKS), GitHub Actions libraries, and scripting (Bash, Python, etc.) • Experience with Azure and AWS cloud platforms • Excellent oral and written communication skills can communicate technical concepts to a technical and non-technical audience. • Exceptional Customer and End User Experience focus. • Demonstrated ability to establish relationships and build rapport to influence colleagues at all levels, uncover business issues, and identify needs. • Experience with continuous (blue/green) deployment and canary tests. • Experience working in a hybrid on- and off-shore mode.

🏖️ Benefits

• Employees can work remotely