Technical Account Manager

Job not on LinkedIn

🕒 July 13

🏄 California – Remote

🏄 California – Remote

💵 $115k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arch Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

🎖️ Defense

🏗️ Construction

Automotive • Defense • Construction

Arch Systems is a company that specializes in advanced AI-driven solutions for manufacturing. They provide products like GLO Process Insights and ArchFX, which transform manufacturing data into actionable insights to improve operational efficiency. With a focus on industries such as Aerospace & Defense, Automotive, and High Technology, they assist manufacturers in optimizing performance and reducing downtime through automated intelligence and digital twins. Their platform offers seamless integration and managed connectivity for global enterprises, providing 24/7 support and empowering teams with rich data insights.

📋 Description

• Support the Customer Success team with pilots, deployments, renewals, and expansion programs • Own projects across account management, program management, and professional services to improve customer satisfaction • Track and coordinate technology deployments with customers and partners globally • Coordinate between customers and Engineering teams by prioritizing support requests and helping resolve technical and product questions • Work directly with customers and cross-functional Arch teams to deliver successful rollouts and end-to-end solutions, including the Factory Map and broader product stack • Cultivate and enhance client relationships, lead technical discussions, and drive portfolio growth

🎯 Requirements

• Must be based in the United States • Must be a US citizen • 3+ years of Account Management or Customer Success experience in an Electronics Manufacturing or SaaS environment • Proven track record of meeting or exceeding quota and driving strong customer satisfaction • Bachelor's degree or equivalent • Experience with project management methodologies • Technical proficiency with Python, database queries, and API usage • Strong analytical skills and experience drawing insights from large data sets • Excellent organizational skills and attention to detail • Strong interpersonal and written/verbal communication skills • Ability to manage multiple priorities simultaneously • Cultural sensitivity and ability to collaborate across teams in Asia, Europe, and the Americas • Resumes must be submitted in English • No visa sponsorship is offered • Must comply with applicable OFAC sanctions regulations

🏖️ Benefits

• Equity ownership / equity awards • Remote-first flexibility • Comprehensive medical, dental, and vision coverage for U.S.-based employees and dependents • Retirement contributions • Programs supporting wellbeing and professional development • Professional development pathways for skill enhancement and leadership growth • Regionally competitive benefits for international candidates hired through approved global employment partners • Non-qualified stock options (NQSOs) for international candidates hired through approved global employment partners