Senior Manager, Medical Information – Customer Management

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November 8

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argenx

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Biotechnology

argenx is a biotechnology company committed to improving the lives of patients through immunology innovation. The company focuses on developing novel antibody-based therapies to treat severe autoimmune diseases. Using a collaborative approach with pioneering scientists and academic partners, argenx accelerates the discovery of therapeutic antibodies that target specific disease pathways. The company's proprietary products, such as efgartigimod, are aimed at treating diseases where IgG antibodies are pathogenic. Argenx emphasizes innovation, science of collaboration, and patient-centric approaches in its mission to deliver life-changing medical solutions.

1001 - 5000 employees

Founded 2008

🧬 Biotechnology

📋 Description

• Assists in the prompt and accurate responses to medical information requests from internal and external customers through the MI Response Center, email, fax and websites for US, Canada and Global • Assists in the documentation of the inquiries and responses accurately and completely comply with relevant Standard Operating Procedure (SOP)/ Work Instruction and regulatory guidelines • Ensures that adverse events and product quality complaints are processed in accordance with company SOPs • Assists in the creation, review and maintenance of MI documents by ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers’ needs • Ensure the highest degree of quality and medical accuracy for all outputs developed • Liaise with publications and clinical development groups to develop and maintain timely and relevant product expertise • Perform critical analysis and synthesis of internal/external literature related to argenx products and therapeutic areas of focus • Supports internal teams by providing literature reviews and medical and scientific information related to argenx therapeutic areas • Exhibits broad knowledge of assigned therapeutics areas, product labelling and regulatory guidance • Assists in maintenance of relevant knowledge repositories, including medical information responses and publications • Appropriately liaise with Drug Safety and Quality regarding adverse events and product complaints, ensuring systematic capture and timely reporting • Manages materials through the US medical, legal and regulatory review process as appropriate • Completes all work in accordance with regulatory requirements, industry standards, and argenx policies • Serves as medial affairs liaison to cross-functional groups for the incorporation of current medical/scientific information into department documents and processes.

🎯 Requirements

• Bachelor’s Degree in related field or healthcare qualification e.g. RN, RPh, PharmD • 3+ years industry experience, working with medical information • Experience supporting Canadian teams in inquiry management is preferred • Experience working with medical information vendors • Experience in inquiry management systems • Experience in componentized content creation and content management system is preferred • Fluency in English/ French/ Portuguese preferred • Detailed understanding of industry regulations and practices relating to medical information.

🏖️ Benefits

• comprehensive benefits package • retirement savings plans • health benefits