Technical Account Manager

🔥 30 minutes ago

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Aria Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏢 Enterprise

📡 Telecommunications

SaaS • Enterprise • Telecommunications

Aria is an AI-native SaaS billing and monetization platform (Aria Billing Cloud) that simplifies complex subscription, usage-based, and consumption billing for enterprise customers. The platform provides real-time rating and charging via its Allegro charging engine, assistive and generative AI features (Aria Billie and Billie Connect) for productivity and personalization, and integrations with CRM and service platforms such as Salesforce and ServiceNow. Aria targets communications service providers, media & publishing, software/technology vendors, and organizations pursuing consumption-based monetization, offering a multi-tenant cloud solution for quoting, metering, invoicing, renewals, analytics, and revenue automation.

📋 Description

• Develop a trusted relationship with key technical and business stakeholders armed with best practices for enterprise architecture and become an expert on a customer’s implementation by understanding top business goals and priorities • Understand customer trends, analyse patterns and identify action plans with a focus on critical issue prevention and risk mitigation • Partner with Customer Success and Sales to delivery monthly or quarterly business reviews to key stakeholders and executives, with your portion largely focused on your customer’s technical requests and support tickets – Where there is a CSM assigned, we may want to roll this data into the QBR that unifies all of the updates both strategic and operational. • Partners closely with Technical Support, Engineering, Product Management, and other departments to ensure a clear understanding of customer and partner environments, challenges and requirements. • Acts as a strategic trusted advisor to Aria customers and ensures a differentiated delivery of support • Identifies revenue expansion opportunities and alerts member of account team assigned to revenue expansion • Proactively monitor systems and tools; engages with ongoing and new technical issues on behalf of assigned clients effectively advocating on their behalf throughout Aria. • Foster long term partnerships with customers by aligning their business and technical goals with Aria’s vision, mission, and strategy.

🎯 Requirements

• Experience in a customer-facing role, interfacing with executive stakeholders, supporting customer technical implementations or transformation programs at an enterprise level • Comfortable with working autonomously and as part of a remote team • Ability to effectively lead efforts to navigate, escalate and manage technically complex customer requests or projects involving multiple parties and high volumes of transactions/load in distributed enterprise systems • Strong communication skills with demonstrated ability to effectively communicate and influence at all levels of the internal organization and with the customer • Excellent time management and organizational skills, ability to prioritize and use time effectively and efficiently. Ability to meet internal and external deadlines • Ability to manage customer expectations and facilitate win-win situations • Able to travel as needed (typically less than 15%) • EU language would be an advantage

🏖️ Benefits

• Competitive salaries and benefits • Attractive stock options • Flexible, informal work environment