Customer Success Manager

Job not on LinkedIn

2 days ago

🦞 Maine – Remote

Although this job is listed in Maine, this company may be open to hiring remote in other states.

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Arkatechture

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Analytics • Consulting • SaaS

Arkatechture is a company specializing in data analytics services. They offer a comprehensive suite of analytics solutions, including Arkalytics, a SaaS data warehouse platform designed for rapid deployment. Arkatechture partners with businesses to develop and execute their data strategy, providing services such as data management, business intelligence, predictive analytics, and Tableau consulting. Serving industries like credit unions and community banks, Arkatechture focuses on improving data-driven decision-making and enhancing ROI through customized dashboards, reports, and predictive models. Their team of experts provides managed services and professional consulting to support organizations in building and maintaining effective data analytics ecosystems.

51 - 200 employees

☁️ SaaS

💰 Venture Round on 2022-02

📋 Description

• Drive Customer Success outcomes by owning, managing and growing our Arkalytics accounts • Develop executive-level understanding of accounts through quarterly business reviews • Expand our revenue in accounts through management of renewals and up-sell opportunities • Maintain high customer renewal rates • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores • Work closely and cross-functionally to develop programs and solutions that establish, expand, and deepen customer relationships • Remediate any customer issues immediately, escalate on time to the Head of Support Services, CTO, or CRO as required • Understand the ongoing and future project needs of the customer by discussing strategic initiatives as well as having a firm grasp on all tickets in their queue • Monitor the Community Forum for any constructive feedback and takeaways • Establish customer service best practices and processes • Additional responsibilities as assigned

🎯 Requirements

• Bachelor's Degree in a relevant field or 4-6 years of experience in a similar role • Experience within Customer Success, Services, or a similar role • Strong focus on learning and understanding the goals and strategies of customers • Entrepreneurial, self-sufficient, and self-driven • Comfort making decisions under uncertainty • Strong empathy for customers and passion to achieve revenue expansion and growth • Analytical and process-oriented mindset • Enthusiastic, learner, mentor and driven with a positive attitude • Excellent communication and presentation skills – and a commitment to maintain good internal and external relationships • Passionate about building a business that transforms Credit Union analytics • Excellent communication and interpersonal skills, both written and oral • Critical thinking and problem solving skills • Ability to multitask, organize, and prioritize work and conflicting priorities • Experience working with visualization tools such as Tableau or PowerBI • Preferred Experience • Experience with Jira/Confluence (experience with Jira Service Desk is a plus) • Experience working with financial institutions such as Credit unions, Banks

🏖️ Benefits

• A flexible remote work policy with optional access to our Portland, Maine office • A 4-day workweek after 3 years of service • Generous paid time off, including 11 holidays • Medical, disability, life insurance, and optional dental/vision • 401(k) retirement plan with company match • Training & certification reimbursement • Milestone recognition programs, annual PTO increases, and more