Technical Account Manager (Remote OK)

Job not on LinkedIn

August 20

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

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Arkose Labs

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Cybersecurity • Fintech • Gaming

Arkose Labs is a leading cybersecurity firm focused on fraud prevention and account protection. They offer comprehensive solutions designed to enhance online security for various sectors, including fintech, media, e-commerce, and gaming. With an emphasis on bot detection and prevention, Arkose Labs works to secure transactions and ensure genuine user experiences while mitigating the risk of cyber threats.

201 - 500 employees

Founded 2016

🔒 Cybersecurity

💳 Fintech

🎮 Gaming

💰 $70M Series C on 2021-05

📋 Description

• Serve as the strategic partner and primary point of contact for enterprise customers. • Lead technical discovery and intake calls independently—understanding customer architectures, web applications, and cloud stacks. • Guide customers through implementation, optimization, and best practices without needing constant engineering support. • Manage executive relationships and influence stakeholders to adopt recommendations. • Ensure alignment with customer goals, drive adoption, and proactively mitigate churn risk. • Identify and pursue expansion opportunities in collaboration with sales. • Deliver insights and communicate value through reporting, consultation, and thought leadership. • Leverage industry knowledge to tailor guidance to customer needs.

🎯 Requirements

• 8+ years in Customer Success, Technical Account Management, Solution Consulting or related technical client-facing roles • Strong understanding of web applications, cloud infrastructure, and modern development stacks (HTML, JavaScript, APIs). • Ability to confidently lead technical conversations and troubleshoot issues. • Executive presence with excellent communication, relationship management, and consultative skills. • Background in SaaS, cybersecurity, or financial services is a strong plus.

🏖️ Benefits

• Competitive salary + Equity • 401k plan • Robust benefits package- 85% medical, dental, vision coverage for employees and 75% for dependents • Flexible PTO • Life insurance coverage • Short and Long Term Disability Insurance paid by the company • Generous nationwide parental leave policy • Amazing discounts program • Wellbeing package including mental health and gym discounts • Flexible working hours to support personal well-being and mental health • Employee Assistance Program