Director, Customer Success

November 25

Apply Now

Receive Emails with Similar Jobs

ArmorCode Inc.

WebsiteLinkedInAll Job Openings

Cybersecurity • Enterprise • Software

ArmorCode Inc. is a company that provides an AI-powered Application Security Posture Management (ASPM) platform, focused on improving application security and vulnerability management. Their platform integrates seamlessly into the DevSecOps workflow, allowing organizations to identify, articulate, and remediate critical security risks across code, cloud, applications, and infrastructure. With features like risk-based vulnerability management and software supply chain security, ArmorCode helps businesses automate security processes and gain comprehensive visibility into their application security posture.

51 - 200 employees

Founded 2020

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Lead Retention & Growth Strategy: Drive the overall post-sales strategy, focused on maximizing NRR, securing timely renewals, and identifying significant upsell/cross-sell opportunities across the portfolio of accounts handled. • Team Management: Directly manage and coach a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs). Guide CSMs on effective renewal management, executive relationship building, and strategic Account Plan creation. Simultaneously, provide technical guidance to CSEs on platform configuration, workflow automation, and AppSec best practices. • Manage Multi Level Relationship with Customers - Ensure multi level relationships are built with Customers, and level 1 grievances by senior stakeholders at Customers are addressed. • Operational Excellence: Oversee all customer success activities, including deployment, adoption, defining success criteria, and executing a robust Quarterly Business Review (QBR) cadence. • Risk Management & Health: Proactively monitor customer health scores, identify accounts at risk, and lead the development and execution of recovery plans to ensure sustained satisfaction and platform utilization. • Customer Advocacy: Act as the voice of the customer, efficiently managing the feedback loop by prioritizing feature requests and escalating issues to Product and Engineering teams. • Team Leadership & Development: Mentor team members, manage performance, and conduct weekly portfolio syncs focused on progress, alignment, and problem-solving to ensure a high-performing, self-sufficient unit.

🎯 Requirements

• Substantial experience (12+ years total, 5+ years managing a team) in a leadership role within a Security SaaS Customer Success environment. • Strong knowledge of the Application Security and Vulnerability Management domain. • Proven proficiency with AI tools and prior, hands-on experience utilizing CRM and Customer Success (CS) management platforms (e.g., Salesforce, Hubspot, Vitally, Gainsight, Totango, etc.) • Demonstrated ability to lead a team in a fast-paced, high-growth environment. • Relevant professional certifications (e.g., CISSP, CISM, PMP) are a strong plus.

🏖️ Benefits

• Competitive salary package • Professional growth opportunities • High-impact, high-visibility leadership role