Senior Customer Success Engineer, Security Experience

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November 18

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ArmorCode Inc.

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Cybersecurity • Enterprise • Software

ArmorCode Inc. is a company that provides an AI-powered Application Security Posture Management (ASPM) platform, focused on improving application security and vulnerability management. Their platform integrates seamlessly into the DevSecOps workflow, allowing organizations to identify, articulate, and remediate critical security risks across code, cloud, applications, and infrastructure. With features like risk-based vulnerability management and software supply chain security, ArmorCode helps businesses automate security processes and gain comprehensive visibility into their application security posture.

51 - 200 employees

Founded 2020

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Act as a trusted advisor to customers and internal teams, providing valuable feedback to accelerate and prioritize delivery. • Identify technical and business requirements, aligning solutions with customer needs to drive value and exceed expectations. • Serve as the main point of contact throughout the customer journey, collaborating on a success plan with clear outcomes and ensuring effective communication across executives, business owners, and operational resources. • Drive adoption of our product and solutions, leveraging data to provide 360-degree insights into the current status and progress. • Network effectively within assigned customers to support and execute their strategy and solutions roadmap. • Identify risks early on, build and execute "get well" plans, and outline critical success factors and metrics for success while addressing potential issues. • Maintain up-to-date customer data in all platforms and regularly verify the hygiene of new and old data to ensure usability. • Deliver an exceptional customer experience through proactive communication, utilizing internal resources effectively, and leveraging customer enablement resources to meet business goals. • Liaise between product management, engineering, marketing, and the customer, focusing on communicating product and strategic roadmaps, generating insights to influence company and customer action. • Drive training initiatives and maintain a training record, continuously updating knowledge. • Participate in answering level one support questions and contribute to building and updating the knowledge base repository for internal and external use. • Accelerate time to value (TTV) through short deployments, working closely with the Development team to find the best setup for customer integration needs. • Oversee and support technical implementation tasks for new customers.

🎯 Requirements

• 5+ years of experience as a Technical Support Specialist, Software Test Engineer, or similar with cyber security background • Demonstrate knowledge of the mission of Customer Success functions • Experience of working with Software as a Service (SaaS), preferably a Security Software Company • Experience with Python Scripting and leveraging APIs for workflow automation • Knowledge of Single Sign-on (SSO), OKTA, etc. • Experience in technical troubleshooting (product, software, etc.) • Bachelor's degree in computer science or related degree, coding boot camp, or equivalent work experience is a huge plus • CISSP, CISM, OSCP, PMP, is a huge plus

🏖️ Benefits

• Career Growth Opportunities: We believe in promoting from within and provide career progression paths, enabling our employees to advance in their careers • Work-Life Balance: We understand the importance of a healthy work-life balance, offering flexible hours and remote work options to promote a sustainable lifestyle • Collaborative Environment: Our company fosters a collaborative and inclusive workplace culture, where employees can collaborate and learn from each other's experiences • Employee Recognition: We value and recognize the contributions of our team members through awards, employee of the month programs, and other forms of acknowledgment. • Competitive Compensation: We offer competitive salaries and performance-based bonuses, recognizing and rewarding the hard work and dedication of our team • Comprehensive Benefits: Our benefits package includes health insurance for employees and dependents, to support the overall well-being of our employees. We encourage learning and skilling, and aid our employees to continuously upskill themselves. • Diversity and Inclusion: We are committed to diversity and inclusion, striving to create an environment where all employees feel valued, respected, and empowered