Associate Director – Patient Access Operations

Job not on LinkedIn

October 21

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

⚙️ Operations

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Asahi Kasei

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Pharmaceuticals • Biotechnology • Hardware

Asahi Kasei is a diversified multinational Japanese industrial group that develops and manufactures materials, chemical products, electronic components, homes and building materials, and healthcare and pharmaceutical products. The company conducts R&D and commercial activities across semiconductors/electronics, life sciences and pharmaceuticals, medical devices, and energy technologies such as electrolysis and hydrogen production, while emphasizing sustainability and innovation.

10,000+ employees

Founded 1922

💊 Pharmaceuticals

🧬 Biotechnology

🔧 Hardware

📋 Description

• The Associate Director, Patient Access Operations plays a key role in supporting the Company’s Field Access and Patient Support Program (PSP) teams through a combination of data analytics, project management, and operational excellence. • Responsible for the operational infrastructure supporting these teams — including contract and invoice management, access resource development, vendor oversight, and ongoing data and dashboard optimization. • Partners closely with leadership in the Patient Support programs and Field Access, while collaborating cross-functionally to ensure data-driven insights, operational efficiency, and strategic alignment across access initiatives. • Leads the design, documentation, and continuous improvement of Patient Support Program (PSP) data feeds and files to ensure accuracy and consistency. • Owns the data testing process for enhancements or updates, ensuring changes align with business specifications and deliver actionable insights. • Serves as the primary point of contact for the Field Access and Sales teams regarding PSP data-related questions. • Manages invoice tracking and budget recording for access-related initiatives. • Oversees contract management by initiating, tracking, and maintaining third-party vendor agreements through established systems and processes. • Leads and executes key access projects from inception to completion, ensuring on-time delivery and cross-functional alignment. • Develops and distributes regular reports and insights to key stakeholders. • Participates in quarterly business reviews with selected external partners. • Contributes to the development of access training and educational materials for internal and field teams. • Provides strategic input to support the growth and evolution of Patient Support and Field Access programs. • Collaborates with cross-functional partners to enhance operational processes and ensure business continuity. • Supports resolution of access barriers and case inquiries with a sense of urgency. • Ensures adherence to corporate policies, procedures, and the Company’s Code of Conduct, as well as all U.S. healthcare laws and regulations.

🎯 Requirements

• Bachelor’s degree required; advanced degree preferred. • 5+ years of experience in Market Access, Patient Support, or Commercial Operations within the pharmaceutical or biotech industry • Proven experience in data analytics, project management, and vendor/contract oversight • Strong analytical skills with the ability to translate data into business insights. • Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. • Exceptional communication and cross-functional collaboration abilities. • Proficiency in Excel, Power BI, or other data visualization tools preferred. • Familiarity with healthcare compliance standards and patient services operations.

🏖️ Benefits

• health and insurance benefits • training and development opportunities • performance-based bonus eligibility