Customer Enablement Manager

🕒 October 19

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Asana

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $200M Debt Financing on 2020-06

Consulting • Healthcare • Marketing

Asana is a leading platform for collaborative work management, recognized by industry analysts as being at the forefront of enabling teams to organize work, streamline workflows, and achieve strategic goals. With a suite of features that include project management, resource allocation, AI-powered automation, and extensive app integrations, Asana helps companies connect work across various departments such as marketing, IT, and operations. The platform serves enterprises, small businesses, and non-profits across numerous industries including healthcare, education, and retail, providing tools for goal management, resource planning, and aligning workflows with company objectives. Asana prioritizes enterprise-grade security and compliance standards to ensure data protection while offering scalability to support users world-wide.

📋 Description

• Partner with complex enterprise customers to transform how work gets done • Own a portfolio of strategic customers and deliver discovery, workflow consultation, change management, strategic enablement, and scalable education • Accelerate product adoption and measurable business outcomes • Collaborate with Customer Success, Sales, and Services to understand priorities and diagnose adoption barriers • Recommend strategies for workflow adoption and AI-enabled ways of working • Serve as a trusted advisor to customers and internal partners • Lead complex enterprise engagements from discovery and planning through delivery, measurement, and follow-through • Translate Asana and AI capabilities into practical, scalable use cases • Guide people, process, and behavior change • Design and facilitate workflow consultations, strategic workshops, enablement programs, and executive conversations • Use adoption, engagement, and efficacy data to measure impact and optimize customer plans • Identify risks, expansion opportunities, and new use cases • Partner with account teams on retention, expansion, and long-term customer value • Contribute to repeatable approaches and improvements across Asana's Customer Enablement practice

🎯 Requirements

• 6+ years of experience in customer enablement, customer success, strategic consulting, implementation, change management, professional services, or a related customer-facing role, ideally within SaaS • Experience independently leading complex enterprise customer engagements involving discovery, consultation, facilitation, and enablement • Strong consultative skills, including root-cause analysis, synthesis of complex information, constructive challenge, and action planning • Experience engaging and influencing senior and executive stakeholders • Excellent facilitation and communication skills • Strong project and portfolio management skills • Strong commercial acumen and understanding of adoption, customer value, retention, expansion, and organizational change • Strong product and technical curiosity, with ability to learn new technology and translate AI and workflow capabilities into customer use cases • Data-informed and outcomes-oriented approach using customer signals and metrics • Ability to influence cross-functional partners and improve programs, processes, playbooks, or customer strategy • Comfort operating in a fast-moving, ambiguous environment with strong judgment, prioritization, and ownership • Collaborative approach, including mentoring others and sharing expertise

🏖️ Benefits

• Mental health, wellness & fitness benefits • Career coaching & support • Inclusive family building benefits • Long-term savings or retirement plans • In-office culinary options to cater to your dietary preferences • Equity may be included in the compensation package • Sales incentive pay may be included for most sales roles

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