Director of Customer Success

Job not on LinkedIn

🕒 July 14

🇺🇸 United States – Remote

💵 $145k - $165k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ASG Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🛡️ Insurance

💼 Consulting

💰 Funding Round on 2017-04

Healthcare • Insurance • Consulting

ASG Technologies is a leading provider of software solutions that empower businesses to modernize their IT operations and optimize their cloud strategies. Their products focus on hybrid cloud solutions, security and compliance, and automation efficiencies, enabling enterprises to streamline operations and enhance security amidst evolving market demands. With a strong emphasis on integrating mainframe and cloud environments, ASG delivers tools that not only secure data but also enhance productivity and innovation across various sectors.

📋 Description

• Build the Customer Success organization from the ground up. • Recruit, coach, and develop a high-performing team of Customer Success Managers. • Own GRR, NRR, renewals, expansion revenue, and customer health. • Implement customer health scoring, playbooks, KPIs, and forecasting. • Partner with Sales, Product, Engineering, and Support to improve customer outcomes. • Champion AI and automation to improve productivity and customer engagement. • Identify expansion opportunities across products and customer portfolios. • Create scalable processes that support company growth.

🎯 Requirements

• 7+ years of Customer Success, Account Management, or SaaS leadership experience • 3+ years leading customer-facing teams • Experience owning renewals, retention, and expansion revenue • Builder mindset with experience creating scalable CS processes • Strong executive communication and coaching skills • Comfortable using AI to improve productivity and decision making • Thrive in fast-paced, entrepreneurial environments

🏖️ Benefits

• an annual bonus • employer-paid benefits • L&D stipend • incentive pay for eligible roles