Product Support Specialist - Philippines

August 22

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Ashby

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Ashby helps scaling companies achieve their ambitious growth targets. With Ashby, teams of all sizes can run a fast and efficient hiring process. Trusted by companies including Opendoor, Figma, Notion, Deel and Modern Treasury.

51 - 200 employees

📋 Description

• Spend a lot of time working directly with customers; you can expect to work on tickets requiring complex integration troubleshooting, and providing customers with detailed workflow instructions. • Work on projects that make the work that we do better, including absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team. • Develop workflow automation allowing for better team cohesion and efficacy. • As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. These values guide how we do the work.

🎯 Requirements

• You have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product • You’re curious—both in addressing customers and creating solutions that improve our workflows. You seek the answers beyond what’s on the surface. • You have strong problem-solving skills. You’re skilled at both defining the scope of a problem and creating a comprehensive solution. • You delight customers. You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way. • You prioritize ownership in finding solutions for customers. When given a problem, you proactively make decisions rooted in principled thinking to solve it. • You have offered B2B support to customers, ranging from Small Business through Enterprise organizations.

🏖️ Benefits

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. • Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 • Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! • $100/month education budget with more expensive items (like conferences) covered with manager approval.